LESLIE MADSEN

Jefferson Regional Hospital

09.1990 - Current

Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Improved customer satisfaction, swiftly addressing and resolving account issues.
Worked as liason between JRMC and outsourced companies providing information and noting accounts accordingly.
Reviewed and authorized accounts in collections for legal proceedings.
Answered patient calls for help with reconciling accounts, taking payments and adding necessary insurance information for billing, providing itemized statements, and directing patients to correct departments as needed.
Worked all monthly and weekly reports from vendors for adjustments and adding updated insurance information for correct billing.
Worked daily bankruptcy mail to note accounts for new bankruptcy filings and forwarding information to vendors as needed.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Participated in training programs to enhance knowledge and customer service skills.
Exhibited high energy and professionalism when dealing with clients and staff.
Investigated and resolved customer inquiries and complaints quickly.

Summary