Leslie Magnemi
Palm Desert,CA
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
5
5
years of professional experience
Work History
customer relations & administration duties
Hotel Utopía Patzcuaro
01.2015 - 02.2020
- Utilized effective communication skills to build relationships with customers in order to understand their needs and provide the best possible solutions
- Provided excellent customer relations & administration duties
- Participated in regular meetings with senior management personnel to discuss progress towards goals related to customer relations initiatives
- Created detailed reports on customer interactions for management review
- Organized events aimed at strengthening relationships between the organization and its customers
- Developed and implemented strategies to improve customer satisfaction ratings
- Provided exceptional customer service, resolving complex customer inquiries with a high degree of professionalism and efficiency
- Collaborated with other departments to ensure that customer issues were addressed promptly and accurately
- Responded promptly via email or telephone calls whenever necessary in order to address client concerns or complaints
- Handled customer complaints and inquiries in a courteous and efficient manner
- Developed strong customer relationships and loyalty through effective communication.
Education
Diploma in Hospitality Management -
Universidad Autónoma de Guadalajara
Guadalajara, Jalisco07.2002
Completed coursework towards Associate in Arts (A.A.) in School of Art & Design - Art & Design College -
Instituto Cultural Cabañas
Guadalajara, Jalisco07.1997
Skills
- Conflict Resolution
- Effective Communication
- Active Listening
- Customer Service
- Positive Attitude
- Adaptability
- Client Relations
- Attention to Detail
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
customer relations & administration duties
Hotel Utopía Patzcuaro
01.2015 - 02.2020
Diploma in Hospitality Management -
Universidad Autónoma de Guadalajara
Completed coursework towards Associate in Arts (A.A.) in School of Art & Design - Art & Design College -
Instituto Cultural Cabañas
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