Transportation security professional with strong experience ensuring safety and compliance in high-pressure environments. Proven ability to collaborate with teams and adapt to changing needs while maintaining high standards. Skilled in threat detection, risk assessment, and emergency response. Highly reliable and results-driven, consistently achieving security objectives and enhancing operational efficiency.
Overview
13
13
years of professional experience
Work History
Transportation Security Officer (TSO)
Transportation Security Administration, TSA
12.2023 - 06.2025
Company Overview: This is a federal job
Supervision and Leadership: Provide leadership and direction to a team of Transportation Security Officers, including assigning work, monitoring performance, providing guidance and training, and ensuring compliance with TSA policies and procedures.
Security Screening: Oversee the security screening of passengers, baggage and cargo to ensure compliance with TSA regulations and protocols. This includes operating screening equipment, resolving security alarms, and conducting physical searches when necessary.
Conflict Resolution: Handle and resolve security-related conflicts, issues and incidents that may arise at the checkpoint, ensuring the safety and security of passengers, employees, and the airport environment.
Training and Development: Facilitate training for Transportation Security Officers, including initial and recurrent training on security procedures, equipment operation, and customer service to maintain a high level of proficiency and professionalism among the team.
Compliance and reporting: Ensure compliance with TSA regulations, directives, and security protocols, and maintain accurate records and reports as required by TSA guidelines.
Customer Service: Provide excellent customer service to passenger’s and addressing their concerns, answering questions, and assisting with the screening process in a courteous and professional manner.
Emergency response: Be prepared to respond to security incidents, emergencies, or threats, and coordinate with local law enforcement and other agencies as necessary.
Administrative Duties: Complete administrative tasks such as scheduling payroll, performance evaluations, and other personnel-related functions.
Communication: Maintain effective communication with TSA management, airport personnel, and other stakeholders to ensure smooth operations at the security checkpoint.
Security awareness: Promote a culture of security awareness and vigilance among Transportation Security Officers and airport staff.
As a TSA New Hires interviewer, I conducted structured interviews with job applicants to assess their qualifications, experience, and suitability for TSA positions.
I utilized standardized interview techniques and assessment tools to evaluate candidates' competencies, skills and behavioral attributes.
Provided a positive and professional candidate experience during the interview process, while adhering to TSA's policies and procedures.
Collaborated with hiring managers to understand specific job requirements and develop interview questions tailored to the positions.
Documented interview outcomes and providing recommendations regarding candidate suitability and selection.
Contribute to the continuous improvement of the TSA hiring process by providing feedback and suggestions for enhancing recruitment and selection practices.
Ensuring compliance with relevant laws and regulations, and TSA policies related to equal opportunity employment and diversity recruitment.
Salary: $66,952.00 USD Bi-weekly
Hours per week: 40
Series: 1802 Compliance Inspection And Support
Pay Plan: SV - Transportation Security Administration Employees Other Than Executives
Grade: F-4
Transportation Security Officer
Transportation Security Administration, TSA
11.2019 - 03.2024
Company Overview: This is a federal job
As a TSO I have been ready and willing to take on any task that has been asked of me. I have taken on responsibilities that go above and beyond my assigned duties as a TSO, such as supervising the operation when leadership is not available, assisting the leadership team as well as assisting in the training of OJT personnel.
I have proven myself to be very knowledgeable and have shown exceptional skill in the weekly training of my area. I am proficient in all that entails the opening and closing of my area, to include daily paperwork such as Attendance overviews, Training reports, Tool inventory reports.
I am a mentor to my peers, demonstrating an immense knowledge on the TSA SOP and TSA directives. I am a highly skilled and was one of the few selected to instruct TSA SOP and TSA Management directives. I have had a positive impact on my work area and the TSA operation. I lead by example and have earned the respect and trust of my peers, to include my superiors through my exceptional listening skills, management skills and problem-solving skills.
I have the respect of my leadership and at many times have assisted my superiors, and those from other areas that are not familiar with our daily operational procedures, to include all aspects of opening and closing my work area.
As a TSO I have performed passenger screening in a courteous and professional manner. Duties include but not limited to; Performing security screening of persons, (observe and engage the public to determine whether individuals may be involved in harmful activities against transportation systems), hand held metal detector (which includes the requirement to reach and wand the individual from the head to the floor), pat-down searches, and monitoring walk-through metal detector screening equipment, performing security screening of property, including the operation of x-ray machines to identify dangerous objects and passengers; and preventing those objects from being transported onto aircraft; controlling entry and exit points; continuously improving security screening processes and; continuously improving own performance through training and development.
I have worked in the capacity of a LTSO. My leadership skills can be verified as I have.
Never been placed on leave restriction or light duty; I have received recommendation letters; I have succeeded in acquiring the skills and knowledge to run a TSA checkpoint.
Also, I accepted a request from my management at the time to take on the collateral duties that includes Payroll Sign in sheets / Anomaly entries, Scheduling of training classes, Matrix and PMIS, Daily attendance
Overview, HR - FMLA tracking and Supplemental forms.
As an On Job Training Mentor/Coach in which duties include training new hires with correctly performing screening procedures, providing feedback oral and written to my supervisors and managers on employee performance. Use systems to track requests for personnel actions and update the status of their actions.
I have been recognized by my peers and leadership as an experienced officer. I have provided assistance to the training department on the implementation of new equipment and procedures. I have also been recognized by my peers for my customer service skills as well as willingness to assist either passengers or my fellow coworkers.
I have actively participated in running the operations at different locations as active lead, this includes assisting supervisors with the daily operations, collecting and entering numbers into the airport matrix. Providing officer, the appropriate breaks in a timely manner.
Commanding presence and ensuring the safety of the workforce as well as the passengers, actively engaging in the interaction with passengers as well as conflict resolution. Keeping a professional relationship between the workforce and the stake holders as well as promoting a positive work environment for everybody.
As a TSA New Hires interviewer, I conducted structured interviews with job applicants to assess their qualifications, experience, and suitability for TSA positions.
I utilized standardized interview techniques and assessment tools to evaluate candidates' competencies, skills and behavioral attributes.
Provided a positive and professional candidate experience during the interview process, while adhering to TSA's policies and procedures.
Collaborated with hiring managers to understand specific job requirements and develop interview questions tailored to the positions.
Documented interview outcomes and providing recommendations regarding candidate suitability and selection.
Contribute to the continuous improvement of the TSA hiring process by providing feedback and suggestions for enhancing recruitment and selection practices.
Ensuring compliance with relevant laws and regulations, and TSA policies related to equal opportunity employment and diversity recruitment.
Supervisor: Cynthia Ortuno (3055624430)
Okay to contact this Supervisor: Yes
Salary: $64,923.00 USD Bi-weekly
Hours per week: 40
Series: 1802 Compliance Inspection And Support
Pay Plan: SV - Transportation Security Administration Employees Other Than Executives
Grade: F-3
Direct Support Professional
Sunrise Community Inc
01.2012 - 10.2019
Facilitated daily living activities, promoting independence and enhancing quality of life for individuals supported.
Implemented individualized care plans, ensuring adherence to client-specific needs and preferences.
Collaborated with interdisciplinary teams to assess client progress and adjust strategies as necessary.
Mentored new staff on best practices in direct support, fostering a cohesive team environment.
Monitored client behavior and documented changes, contributing to data-driven adjustments in care approaches.
Developed and executed recreational activities that encouraged social engagement among clients.
Advocated for clients' rights, ensuring access to necessary services and resources within the community.
Trained peers on crisis intervention techniques, improving overall team response effectiveness during emergencies.
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.