Leslie Marte - Perez
Indianapolis,IN
Summary
Dynamic professional with extensive experience, excelling in employee training and customer service. Proven ability to enhance operational efficiency through effective communication and meticulous record keeping, ensuring high-quality service delivery and successful training outcomes. Committed to fostering positive customer relationships and resolving conflicts efficiently.
Overview
4
4
years of professional experience
Work History
Lead Server Trainer
Buffalo Wild Wings
Zionsville, IN
12.2023 - Current
- Maintained records of training attendance, progress reports, and certification statuses for all server trainees.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Provided exceptional service to high volume of daily customers.
Property Management Assistant
Lighthouse Landings
Indianapolis, IN
05.2021 - 12.2023
- Compiled detailed reports on property conditions, occupancy rates and financial performance.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Handled resident complaints and expedited maintenance requests.
Education
High School Diploma -
Pike High School
Indianapolis, IN06-2021
Some College (No Degree) -
Indiana University, Bloomington
Bloomington, INSome College (No Degree) -
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Employee training
- Bilingual
- Customer service
- Record keeping
- Operational analysis
- Customer relationship management
- Conflict resolution
- Effective communication
- Task prioritization
- Time management
Timeline
Lead Server Trainer
Buffalo Wild Wings
12.2023 - Current
Property Management Assistant
Lighthouse Landings
05.2021 - 12.2023
High School Diploma -
Pike High School
Some College (No Degree) -
Indiana University, Bloomington
Some College (No Degree) -
Ivy Tech Community College of Indiana
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