Leslie Rivas
Maywood,CA
Summary
Motivated independent worker with great customer service skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
El Pollo Loco
08.2022 - 01.2024
- Managed and motivated a team of 30 members in a positive work environment
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Made sure inventory variance was kept below 0.30%
- Increased overall company efficiency by implementing innovative managerial strategies.
- Speed of service goals met for dining in customers and drive-thru
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths. While keeping labor under budget
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Met sale goals each period
- Ensured customers and team members were #1 priority
- MBM order processing
- Monitored daily cash discrepancies and inventory shrinkage.
- Trained team members and certified them in all positions; cross-trained
- Built a safe environment for all team members
- Recruited new team members and ensured every position was covered.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Restaurant Manager
E.J Restaurants
08.2017 - 06.2019
- Resolved customers complaints in a timely and empathetic manner
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Purchased food and cultivated strong vendor relationships.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Supervised 10 employees per shift
- Weekly inventory counts
- Processed daily invoice payments.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Office Clerk
Standard Parking
03.2015 - 10.2017
- Politely assisted customers in person as via telephone
- Handled daily heavy flow of paperwork and cooperated with the accounting department on invoicing problems
- Routinely answered customers questions regarding pricing
- Set up and explained new membership contracts
- Processed 40 daily invoices and billed renewed invoices to clients
- Answered an average of 80 calls per day by addressing customer inquires, solving problems and providing information
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
Assistant Manager
Burger King
06.2015 - 06.2017
- Earned management trust by serving as a key holder, responsibly opening and closing
- Helped drive sales goals
- Resolved customers complaints in a timely and empathetic manner
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Worked well under pressure in a very busy environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
John C. Fremont High school
Bachelor's - Business Management
Cal State Los Angeles
Los Angeles, CA12.2023
Associate - Business Management
Cerritos College
Norwalk, CA05.2021
Skills
- Human resources
- Recruiting
- Restaurant Management
- Verbal and Written Communication
- POS
- Food Safety
- Pricing
- Payroll
- Catering
- Labor Cost Analysis
- Kitchen Management Experience
- Forecasting
- Accounts Receivable
- Team management
- Cash handling
- Leadership
- Sales
- Kitchen management
- Customer service
- Budgeting
- P&L Management
- Food handling
- Ceridian
Certification
ServSafe, 09/01/22, 09/01/25
Additional Information
Bilingual: English/Spanish
Personal Information
Willing To Relocate: Anywhere
Awards
Emerging Leadership Award
Timeline
General Manager
El Pollo Loco
08.2022 - 01.2024
Restaurant Manager
E.J Restaurants
08.2017 - 06.2019
Assistant Manager
Burger King
06.2015 - 06.2017
Office Clerk
Standard Parking
03.2015 - 10.2017
High School Diploma -
John C. Fremont High school
Bachelor's - Business Management
Cal State Los Angeles
Associate - Business Management
Cerritos College