Leslie Martinez
Rawlins,WY
Summary
Dynamic leader with proven expertise in customer service management and retail inventory management, honed at Loaf N JUG. Excelled in creating innovative solutions to enhance customer satisfaction and drive sales. Skilled in team leadership and training, ensuring high levels of staff competency and operational efficiency. Demonstrates exceptional problem-solving and outstanding communication skills, significantly improving store performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Store Manager
Loaf N JUG
03.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
United States Postal Service
Mail Carrier, United States Postal Service
03.2014 - 01.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Education
GED -
Rawlins High School
Rawlins, WY06-2000
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Inventory Management
- Cash Management
- Retail Inventory Management
Timeline
Store Manager
Loaf N JUG
03.2015 - Current
United States Postal Service
Mail Carrier, United States Postal Service
03.2014 - 01.2015
GED -
Rawlins High School
Similar Profiles
Janis QuintanaJanis Quintana
Sales Associates/Cashier at loaf n jugSales Associates/Cashier at loaf n jug
Abram NelsonAbram Nelson
Cashier at Loaf N JugCashier at Loaf N Jug
Tahni MartinezTahni Martinez
Guest Service Leader at Loaf 'N JugGuest Service Leader at Loaf 'N Jug