Leslie Martinez
San Antonio
Summary
Experienced with team management, client service excellence, and operational oversight. Utilizes effective communication and leadership to ensure smooth daily operations and high client satisfaction. Knowledge of industry best practices and team collaboration to continuously improve service standards.
Overview
6
6
years of professional experience
Work History
Assistant Spa Manager
JW Marriott San Antonio Hill Country Resort & Spa
10.2022 - Current
- Implemented safety protocols and ongoing training to ensure compliance with industry regulations and standards, promoting a safe environment for both employees and clients.
- Assisted in developing a comprehensive budget plan for the spa, helping drive financial success and sustainability.
- Collaborated with the Spa Manager to develop new treatments and services, keeping offerings fresh and competitive.
- Assisted in increasing spa revenue through effective upselling and promotion of additional services and packages.
- Handled guest issues professionally, resolving concerns quickly to maintain positive relationships with customers and increase GSS scores.
Guest Experience Expert
JW Marriott San Antonio Hill Country Resort & Spa
01.2022 - 10.2022
- Streamlined check-in process for improved efficiency and reduced wait times.
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Implemented effective up-selling techniques for additional revenue generation while maintaining genuine care for the guest''s needs.
- Provided knowledgeable support to guests regarding hotel amenities and offerings, ensuring satisfaction with available options.
Hotel Front Desk Supervisor
Hyatt Place
08.2020 - 01.2022
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
Hotel Front Desk Agent
Randolph Air Force Base Inn
05.2019 - 08.2020
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Education
High School Diploma -
Judson High School
Converse, TX05-2019
Skills
- Guest satisfaction
- Staff management
- Employee training
- Health and safety regulations
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Spa Manager
JW Marriott San Antonio Hill Country Resort & Spa
10.2022 - Current
Guest Experience Expert
JW Marriott San Antonio Hill Country Resort & Spa
01.2022 - 10.2022
Hotel Front Desk Supervisor
Hyatt Place
08.2020 - 01.2022
Hotel Front Desk Agent
Randolph Air Force Base Inn
05.2019 - 08.2020
High School Diploma -
Judson High School
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