Leslie Mason
Shawnee,KS
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various departments. Highly dependable, adaptable and detail-oriented support specialist and leader that blends advanced organizational, technical and business acumen. Proven success with skills in administrative management, office software and ERP systems, sales, and problem solving in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Office Manager
JEM International, Inc.
03.2013 - Current
- Mannaged daily business operations and projects by collaborating directly with executive management, distributors and customers to improve organizational efficiency.
- Executive administrative support to President by preparing proposals, quotations and communicating directly with distributors and customers to generate new sales.
- Process all equipment sales orders through ERP system and track progress through completion. Create reports and documents as needed pertaining to customer projects
- Serve as direct point of contact to distributors and customers for project management . Providing timely and effective communication prior to and after the sale.
- Work with production manager to keep projects on track and assist with inventory management for timely completion of orders.
- Quote, schedule and arrange all LTL, truckload, ocean and air freight for projects. Prepare documents needed for both domestic and international shipping.
- Human Resource Management for all business functions including: managing compensation and employee benefit packages, ensuring compliance with labor laws:, 401(k) administration, Workers Compensation reporting and audits, develop and implementing HR policies and procedures,
Freight Broker/Sales
FreightQuote
08.2010 - 02.2013
- Built and managed a portfolio of key accounts, consistently meeting or exceeding monthly sales targets.
- Negotiated freight rates with carriers to optimize cost efficiency and service quality.
- Provided exceptional customer service through proactive communication and problem resolution ensuring satisfaction and repeat business.
- Manage and process freight claims. Responsible for investigating and resolving customers' freight issues,
Assistant Manager
Excel Printing Services
02.2002 - 07.2010
- Developed layouts and production designs for brochures, flyers, letterhead, business cards and similar products.
- Oversaw daily operations ensuring compliance with company policies and delivering exceptional customer service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Bachelor of Science - Social Sciences
Kansas State University
Manhattan, KS01-1994
Skills
- Office management
- Human resources
- Project management
- MS Office: Word, Excel, Outlook and Powerpoint
- ERP System- eci JobBOSS
- Organizational skills
- Customer relations
- Clear oral/written communication
- Administrative support
- Proposal writing
- Decision-making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
JEM International, Inc.
03.2013 - Current
Freight Broker/Sales
FreightQuote
08.2010 - 02.2013
Assistant Manager
Excel Printing Services
02.2002 - 07.2010
Bachelor of Science - Social Sciences
Kansas State University
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