Leslie Mata
El Paso,TX
Summary
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks, and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently completes deadline-oriented tasks. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Amazon warehouse worker
Amazon
01.2022 - 11.2022
- Fulfilling and executing basic warehousing and stock order duties
- Receiving and processing incoming stock and materials, picking and filling orders from stock, overseeing the packing and shipping of orders, and/or managing, retrieving, and organizing stock.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated equipment while observing standard safety procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Managed warehouse operations and verified proper shipment procedures.
- Maintained clean, orderly work environment free of hazards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Case Aide
Vighter
02.2021 - 07.2021
- Responsible for supporting the community operations and projects and provide high-quality services for the citizens and assist them with the resources for their daily needs
- In a health care private shelter to look for patients and monitor their conditions, as well as maintaining consumer and program records daily
- Provide support to case managers, maintaining case files, updating information, interviewing clients, collecting relevant information, and reviewing treatment progress as required.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
Direct care worker / Cook
BCFS Health and Human services
09.2019 - 12.2020
- Maintain BCFS HHS professional and ethical standards of conduct outlined in the BCFS employee handbook including demonstrating respect for agency staff, children, and community members and complying with required dress code at all times.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented vitals, behaviors, and medications in client medical records.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored food quality and presentation to maintain high standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Planned menus for different events, seasons and customer requests.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Service Management
Alorica
10.2017 - 05.2019
- Service management position, providing high level of customer service
- Handling Business accounts for AT&T with telephone and internet services
- Interacting, reporting, and repair/ trouble shooting, between the customer and the technical engineer
- Provided problem solving resources
- Communicating, Answering and Updating multiple accounts on a daily basis
- Resolve problems
- Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
- Monitored local area network for incidents, reporting any detected events to service management platform staff.
Customer Service Representative
FULLBEAUTY Brands
02.2015 - 02.2017
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promptly responded to inquiries and requests from prospective customers.
Education
GED -
El Paso Community College
El Paso, TX02.2009
Skills
- BILINGUAL
- COMMUNICATION
- CUSTOMER SERVICE
- ACTIVE LISTENING
- PROBLEM-SOLVING
- TEAM BUILDING
- TIME MANAGEMENT
- TRANSFERABLE SKILLS
- FLEXIBILITY
- PATIENCE
- RELIABILITY
- CLEANING AND ORGANIZATION
- FOOD HANDLERS CARD
- HIGH VOLUME PRODUCTION CAPABILITY
- EQUIPMENT CLEANING AND MAINTENANCE
- MULTITASKING
- FOODSERVICE SANITATION
- TEAM-ORIENTED
- Warehouse Safety
- Order picking and processing
- Assembly and production
- Problem-Solving
- Receiving and Processing Shipments
References
- Veronica Campa, (407) 230-9582
- John Anthony Mata, (915) 227-0860
- Yazmin Villegas, (915) 204-7130
Languages
Spanish
Full Professional
Timeline
Amazon warehouse worker
Amazon
01.2022 - 11.2022
Case Aide
Vighter
02.2021 - 07.2021
Direct care worker / Cook
BCFS Health and Human services
09.2019 - 12.2020
Service Management
Alorica
10.2017 - 05.2019
Customer Service Representative
FULLBEAUTY Brands
02.2015 - 02.2017
GED -
El Paso Community College
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