LESLIE MATHEWS
Phoenix,AZ
Summary
Accomplished and energetic Business Professional with a solid history of achievement in Finance and Customer Service. Seasoned Executive with more than 20 plus years of experience in fast-paced High intense environment. Excellent Sales and Communication skills. Track record of achieving exceptional results in Lead Generation and Production.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Senior Loan Officer
American Financial Network
Phoenix, AZ
05.2023 - Current
- Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
- Delivered high levels of customer service to facilitate smooth processes.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Loan Specialist
Castle & Cooke
Phoenix, AZ
01.2022 - 05.2023
- Analyzed applicants financial status and credit and property evaluation to determine feasibility of granting loan
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Mortgage Broker
Hunt Mortgage Group
Phoenix, AZ
03.2021 - 02.2022
- Communicated closely with various lenders to obtain most effective loans for customers purchasing homes
- Reviewed financial data, pay stubs and credit history for borrowers to ascertain loan qualification
- Identified valuable solutions for customers with credit problems.
Mortgage Consultant
River City Mortgage
Phoenix, AZ
01.2020 - 03.2021
- Ensured loan applications contained supporting documentation and required information
- Denied or approved loan applications based on evidence of credit qualifications.
- Gathered client debt, credit and income information to determine loan eligibility.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information.
Senior Loan Officer
Carrington Mortgage
01.2018 - 01.2020
- Ensured loan applications contained supporting documentation and required information
- Denied or approved loan applications based on evidence of credit qualifications.
- Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Foreclosure Specialist
Specialized Loan Servicing
12.2015 - 08.2017
- Managed financial team, supervising pay-offs, accurate calculations, as well as judgment figures and debt-related information
- Assisted attorney in title search operations and checked title issues in coordination with supervisor.
- Efficiently managed projects around process implementation to ensure adherence to CFPB rules and regulations
- Collaborated with top-tier law firms to advance foreclosure proceedings
Manager | Foreclosure Specialist
Green Tree Financial
01.2012 - 12.2015
- Assisted attorney in title search operations and checked title issues in coordination with supervisor.
- Compiled and reviewed litigation paperwork to facilitate foreclosure process.
- Reviewed financial documents to verify accuracy or acquire necessary information.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
Business Consultant/Owner/Operator
M&D Consultants
Prescott, AZ
08.2007 - 06.2011
- Evaluated financial and administrative operations.
- Transformed business exterior, interior look, social media presence and marketing strategies.
- Optimized customer service procedures to increase satisfaction and customer loyalty.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Commerical /Residential Branch Manager
Carteret Mortgage
Phoenix, AZ
03.2002 - 09.2007
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Disciplined employees to encourage compliance with company policies and procedures.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Gathered client debt, credit and income information to determine loan eligibility.
- Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
Education
Some College (No Degree) - Business
Fullerton JC
Fullerton, CASkills
- Verbal and Written Communication
- Negotiator
- Commercial Lending
- Corporate Financial Statements
- Problem Solving
- Time Management
- Customer Service
- Collections/ Skip-tracing
- Event Planning
- Multitasking and Organization
Certification
Notary License - 2021 2024 Education and Training Accomplishments Certifications
General Contractor - Student
Mortgage lIcense NMLS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Loan Officer
American Financial Network
05.2023 - Current
Loan Specialist
Castle & Cooke
01.2022 - 05.2023
Mortgage Broker
Hunt Mortgage Group
03.2021 - 02.2022
Mortgage Consultant
River City Mortgage
01.2020 - 03.2021
Senior Loan Officer
Carrington Mortgage
01.2018 - 01.2020
Foreclosure Specialist
Specialized Loan Servicing
12.2015 - 08.2017
Manager | Foreclosure Specialist
Green Tree Financial
01.2012 - 12.2015
Business Consultant/Owner/Operator
M&D Consultants
08.2007 - 06.2011
Commerical /Residential Branch Manager
Carteret Mortgage
03.2002 - 09.2007
Some College (No Degree) - Business
Fullerton JC
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