Summary
Work History
Education
Skills
Timeline
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Leslie Matthews

Summary

Dedicated Customer Service Professional with expertise in complex inquiry resolution and policy management. Proven track record in claims processing and enhancing customer satisfaction through effective communication and problem-solving. Adaptable team player skilled in collaborating under changing demands to achieve results.

Work History

Insurance Customer Service Representative

All State Insurance - Shawn Evans
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted clients with policy information, ensuring clarity and understanding of coverage options.
  • Processed claims accurately, adhering to regulatory guidelines and company procedures.
  • Educated customers on risk management strategies to optimize insurance solutions tailored to needs.

Customer Service Representative

State Farm Insurance - Jay Bernard
  • Assisted customers with inquiries, ensuring timely and accurate responses.
  • Resolved customer complaints, enhancing satisfaction and loyalty.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Safety Supervisor

UPS Customer Center
  • Ensured regulatory compliance by conducting thorough safety audits.
  • Enhanced employee safety through monitoring practices of new and existing staff.
  • Recommended corrective actions by investigating incidents and preparing detailed reports.
  • Implemented safety improvements by actively monitoring workplace conditions.
  • Strengthened safety protocols through ongoing evaluation and enhancements.

Tellar/Associate

First Service Bank
  • Ensured accuracy in customer transactions, enhancing service efficiency.
  • Resolved customer account inquiries, improving overall satisfaction and support.
  • Maintained cash drawer integrity through meticulous balancing practices.
  • Educated customers on banking products, leading to increased product awareness.
  • Collaborated with team members, significantly enhancing the customer experience.

Education

Associate of Arts -

University of Arkansas
Hope, AR

Cosmetology -

Guy's Academy of Cosmetology
Shreveport, LA

Delight High School
Delight, AR

Skills

  • Organization
  • Client education
  • Patient rapport
  • Active listening
  • Customer service

Timeline

Insurance Customer Service Representative

All State Insurance - Shawn Evans

Customer Service Representative

State Farm Insurance - Jay Bernard

Safety Supervisor

UPS Customer Center

Tellar/Associate

First Service Bank

Associate of Arts -

University of Arkansas

Cosmetology -

Guy's Academy of Cosmetology

Delight High School

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Leslie Matthews