Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

LESLIE MAXWELL

Carrollton,Ohio

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

23
23
years of professional experience

Work History

General Manager

Speedway/7-Eleven
08.2019 - 08.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Administrative Secretary

New Era Baptist Church
11.2005 - 04.2011
  • Responsible for running the church office
  • Handling all administrative tasks
  • Supports the Pastor and his staff
  • Handle all telephone calls and organized publications

Supervisor

WARNER HEALTHCARE
09.2003 - 04.2005
  • Performed a wide variety of duties to direct, control, and coordinate my department
  • I develop and maintain an effective department through proper selection, training, and assignment of personnel
  • I assure that each member of my team receives timely and effective communications on appropriate issues that result in meeting customer's needs and exceeding their expectations
  • Working with my Manager, I will recommend and execute personnel decisions such as promotions, transfers, and terminations
  • I assist my team in day-to-day problems, issues, and personal counseling as well as consistent coaching
  • Daily tasks include tracking attendance, maintaining significant sales numbers and monitoring and minimizing the amount of credits issued per consultant
  • All interactions, including coaching sessions, stellar accomplishments, and any change or need for improvement in performance must be documented in the consultants file

Team Lead

Anthem BC/BS
01.2002 - 07.2003
  • This position works in a fast-paced, deadline-driven environment and is responsible for handling a wide range of and the more complex enrollment and billing issues with minimal direction
  • The primary responsibilities of this position include but are not limited to the following: servicing customers by verifying source documents, maintaining enrollment and billing databases and making related changes, resolving enrollment system rejections, and preparing bills and delinquency notices for assigned groups or members
  • Responds to customer inquiries regarding enrollment status, member updates, and billing, provides education on enrollment and billing processes and procedures and may aid less experienced representative

Education

Associate Degree - Business Management

Cincinnati State
Middletown, OH
05.2019

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Staff training/development
  • Inventory Control

Timeline

General Manager

Speedway/7-Eleven
08.2019 - 08.2024

Administrative Secretary

New Era Baptist Church
11.2005 - 04.2011

Supervisor

WARNER HEALTHCARE
09.2003 - 04.2005

Team Lead

Anthem BC/BS
01.2002 - 07.2003

Associate Degree - Business Management

Cincinnati State

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LESLIE MAXWELL