Leslie May
Kalamazoo,MI
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2016
2016
years of professional experience
Work History
District Manager
Chrysler Corporation
07.1985 - 05.2015
- Provided leadership to dealership management that resulted in optimizing retail and wholesale opportunities
- Utilized corporate goals to customize dealership processes for a range of tasks to assist with performance
- Worked with a variety of personalities to resolve current customer issues and develop processes to prevent customer issues and increase vehicle sales
Business Support Specialist
Eaton Corporation
- Provided assistance to Warranty personnel by maintaining and updating file retention strategies.
- Created a business operation structure based on interior processes and benchmarking business operations.
- Reviewed previously settled claims to determine their validity and help control loss ratios.
- Provided administrative support to the business development team, including scheduling meetings and managing calendars.
- Conducted research on potential new clients and markets, compiling data into comprehensive reports for internal review.
- Assisted in developing marketing plans and strategies, preparing materials for presentations.
Customer Advocate
Target Corporation
Portage, MI
- Resolved customers' service or billing complaints by performing activities such as refunding money, exchanging merchandise, and adjusting bills.
- Implemented best practices in fostering exceptional customer care.
- Researched customer inquiries to ensure accurate resolution of their issues.
- Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
- Identified opportunities to upsell additional products or services based on customer needs.
- Provided training sessions for new employees joining the Customer Advocate team.
Education
Bachelor of Business Science - Customer Management
Eastern Michigan University
01.2024
Skills
- Negotiation
- Coaching
- Sales
- Process improvement
- Data-driven strategic planning
- Customer service excellence
- Critical thinking skills
- Excellent communication skills
- Attention to detail
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organizational skills
- Billing resolution management
- Audit Support
- Documentation abilities
- Project Planning
- Client Support
Extracurricular Activities
Community Volunteer, First Presbyterian Church of Schoolcraft
References
References available upon request.
Timeline
District Manager
Chrysler Corporation
07.1985 - 05.2015
Business Support Specialist
Eaton Corporation
Customer Advocate
Target Corporation
Bachelor of Business Science - Customer Management
Eastern Michigan University
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