Work Preference
Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
BusinessAnalyst
Leslie Maysonet
Open To Work

Leslie Maysonet

Advanced Medical Support Assistant
Deltona,FL

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Advanced Medical Support Assistant - RadiologySenior Front Office AssistantPatient Benefit Advisor / Medical EligibilityMedical ReceptionistClinical Receptionist II

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Deltona, FL, USUnited States
Open to relocation: Yes

Salary Range

$56000/yr - $100000/yr

Summary

Proactive and goal-oriented professional with 16 years of experience in the medical field. I am skilled in communication, time management, and multitasking with proficiency in Epic, IDX, Cerner, Allscripts, Meditech, VistA, CPRS, ISS, GE, and Athena Health EMR systems. Recognized for reliability, adaptability, and a strong work ethic that consistently supports organizational goals.

Overview

16
16
years of professional experience

Work History

Advanced Medical Support Assistant - Radiology

Orlando VA Medical Center
Orlando, FL
01.2024 - Current
  • Develop and maintain clear communication with interdisciplinary teams and VA facilities.
  • Reviews physician orders and acts on those within the AMSA scope.
  • Register and check patient in for scheduled exam.
  • Update and verify patient demographic information.
  • Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
  • Assures all visitors and telephone calls are answered and transferred in a prompt and courteous manner.
  • Performs scheduling, canceling, re-scheduling of patient appointments and consults.
  • Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
  • Provides information regarding clinic and hospital policies, procedures and locations to patient(s), family members, and staff.
  • Scan insurance in ICB and enter information into VISTA, CPRS, ISS
  • Notifies appropriate parties and or patient if patient requires labs or pre-medication for allergies, oral sedation medication, obtain necessary implant information.

Senior Front Office Assistant

Orlando Health Physicians Associates OB/Gyn
Orange City, FL
10.2020 - 01.2024
  • Complete full patient registration by obtaining and updating demographics, insurance information, and required documentation.
  • Schedule, cancel, and reschedule patient appointments and consults while maintaining accurate and organized clinic schedules.
  • Processed high-volume prior authorization requests via phone, fax, and payer portals.
  • Verified patient eligibility, benefits, and provider/facility network participation.
  • Reviewed requests for completeness; collected and entered clinical and non-clinical data accurately.
  • Initiated and submitted authorizations; escalated cases for medical necessity review when required.
  • Provided timely status updates to patients, providers, and internal teams.
  • Perform insurance verification, enter coverage details in Epic, and collect co-pays, deductibles, coinsurance, self-pay balances, and OB prepayments.
  • Provide excellent customer service by addressing administrative concerns, directing inquiries, and communicating delays to patients and staff.
  • Prepare charts and face sheets, scan and upload ID, insurance cards, and medical records into Epic to maintain complete and confidential patient files.
  • Explain OB financial agreements and clinic processes to patients and families, ensuring clarity of policies, procedures, and next steps.
  • Collaborate with interdisciplinary teams, medical centers, and external agencies to support coordinated patient care.
  • Review provider schedules daily for accuracy, resolve scheduling conflicts, and adjust workflow to meet clinic and patient needs.
  • Maintain professional, courteous communication with patients, visitors, and staff while upholding confidential standards.
  • Proficient in EPIC.

Patient Benefit Advisor / Medical Eligibility

Oviedo Medical Center
Oviedo, FL
01.2017 - 08.2020
  • Screened / Interviewed uninsured in-patients and evaluated eligibility for governmental assistance programs (Medicaid or Disability).
  • Managing requests for government-funded health care.
  • Performing data entry and casework was also part of my daily responsibilities.
  • Knowledgeable in state and county assisted programs such as Medicaid and SSI.
  • Insurance Verification
  • Maintained electronic records of accounts until paid in full or program approval.

Medical Receptionist

Florida Hospital Medical Group / Florida Women's Center
Altamonte Springs, FL
09.2015 - 12.2016
  • Perform patient check-in/check-out, schedule follow-up visits, and manage appointment changes (cancellations/rescheduling).
  • Collect co-pays, self-pay balances, deductibles, coinsurance, and OB prepayments.
  • Complete clerical tasks including typing, printing, copying, managing faxes, and providing required patient forms.
  • Maintain and monitor clinic schedules, communicating delays to staff and patients.
  • Update patient demographics and complete new or incomplete registrations.
  • Verify insurance and accurately enter coverage information in Cerner and Athena.
  • Support team workflow by setting priorities, adjusting workloads, and ensuring smooth patient flow.
  • Triage calls, document voicemail messages, and route communication to appropriate medical personnel.

Clinical Receptionist II

Yale Pediatric Specialties / Yale University
New Haven, CT
10.2010
  • Coordinated patient check-in and check-out, scheduled follow-up visits, and managed appointment rescheduling and cancellations.
  • Scheduled diagnostic procedures including echocardiograms, X-rays, ultrasounds, and EKGs.
  • Collected co-pays, self-pay balances, deductibles, and coinsurance payments.
  • Retrieved and updated patient demographic information as needed.
  • Updated and revised patient insurance information to ensure accurate coverage status.
  • Completed new patient registrations, distributed required forms, and applied identification wristbands.
  • Managed multi-line phones, triaged calls, and routed communication to appropriate medical personnel.
  • Verified insurance coverage and accurately entered all information into the system.
  • Performed charge posting and applied insurance payments.
  • Proficient in GE Centricity (IDX) and Epic systems.

Education

High School -

High School in the Community
New Haven, CT
06-2000

Skills

  • Strong multitasking abilities in fast-paced clinical environments
  • Strong written and verbal skills
  • Data entry
  • Able to work under pressure with accuracy, efficiency, and Detailed oriented
  • Proficient in Microsoft Word, Excel, and Outlook
  • Knowledgeable in medical terminology and HIPAA compliance
  • Skilled in-patient scheduling and workflow coordination
  • Fluent in English and Spanish (bilingual)
  • Exceptional customer service and patient-centered communication
  • Compassionate, empathetic, and team-oriented
  • Dedicated to continuous learning and professional growth

LANGUAGES

English
Spanish

Timeline

Advanced Medical Support Assistant - Radiology

Orlando VA Medical Center
01.2024 - Current

Senior Front Office Assistant

Orlando Health Physicians Associates OB/Gyn
10.2020 - 01.2024

Patient Benefit Advisor / Medical Eligibility

Oviedo Medical Center
01.2017 - 08.2020

Medical Receptionist

Florida Hospital Medical Group / Florida Women's Center
09.2015 - 12.2016

Clinical Receptionist II

Yale Pediatric Specialties / Yale University
10.2010

High School -

High School in the Community

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