Leslie Maysonet
Advanced Medical Support Assistant
Deltona,FL
Summary
I am a dedicated and detail-oriented professional with over 15 years of experience in the medical field. I bring proven expertise in communication, time management, and computer skills, and I am fluent in both English and Spanish. I am highly proficient in Epic, IDX, Cerner, Allscripts, GE, Meditech, VistA, CPRS, ISS, and Athena Health EMR systems.
My goal is to leverage my skills and experience to be a valuable asset to your organization. I excel at multitasking without compromising quality, and I consistently earn the trust and recognition of both colleagues and managers for my strong work ethic. Reliable, adaptable, and committed, I am confident in my ability to contribute to the success of your team and help your organization achieve its goals.
Overview
17
17
years of professional experience
Work History
Advanced Medical Support Assistant- Diagnostic Radiology
Department Of Veterans Affairs
01.2024 - Current
- Develop and maintain effective and efficient communication with the patient interdisciplinary team, VA Medical Centers, and other agencies.
- Reviewing physician orders and acting on such orders that are within the scope of function of an AMSA.
- Register and check patient in for scheduled exam
- Update and verify patient demographic information.
- Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Assures all visitors and telephone calls are answered and transferred in a prompt and courteous manner.
- Performs scheduling, canceling, re-scheduling of patient appointments and consults.
- Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
- Analyze situations to determine what decisions can be made or if advise of higher authority is needed.
- Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
- Provides information regarding clinic and hospital policies, procedures and locations to patient(s), family members, and staff.
- Maintains patient’s confidential records.
- Scan and enters information into VISTA, CPRS, ISS
- Notifies appropriate parties and or patient if patient requires labs or pre-medication for allergies, oral sedation medication, obtain necessary implant information.
Senior Front Office Assistant
Orlando Health Physicians Associates OB/Gyn
01.2021 - 01.2024
- Acquire all required demographic and insurance information from patients to update patient accounts and complete full registration.
- Perform scheduling, canceling, rescheduling of patient appointments and consults.
- Collect office co-pays, self-payments and outstanding balances, deductible, coinsurance payments and OB prepayments.
- Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
- Perform insurance verification and accurately enter insurance information into Epic.
- Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
- Update and verify patient demographic information.
- Analyze situations to determine what decisions can be made or if advice from higher authority is needed.
- Explain OB Financial Agreement with expecting mothers.
- Develop and maintain effective and efficient communication with the patient interdisciplinary team, Medical Centers, and other agencies.
- Disperse appropriate patient forms to be completed.
- Assures all visitors and telephone calls are answered and referred to in a prompt and courteous manner.
- Organize face sheets and charts for forthcoming appointments by printing them.
- Scans and enters patient information and paperwork by scanning insurance cards, identification, and medical records into CPRS.
- Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Perform a complete review of providers’ schedule at the end of each day to ensure accuracy and appropriateness for the next day.
- Provides information regarding clinic and hospital policies, procedures, and locations to patients), family members, and staff.
- Maintains patient’s confidential records.
- Proficient in EPIC
Patient Benefit Advisor/ Medical Eligibility
Oviedo Medical Center
01.2017 - 08.2019
- Screened / Interviewed uninsured in-patients and evaluated eligibility for governmental assistance programs (Medicaid or Disability).
- Managing requests for government-funded health care.
- Performing data entry and casework was also part of my daily responsibilities.
- Knowledgeable in state and county assisted programs such as Medicaid and SSI.
- Insurance Verification
- Maintained electronic records of accounts until paid in full or program approval.
Medical Receptionist
Florida Hospital Medical Group / Florida Women’s Center
09.2015 - 12.2016
- Perform patient check in & check out; schedule follow up appointments, reschedule and cancel appointments.
- Collect office co-pays, self-pay payments and outstanding balances, Deductible, Coinsurance payments and OB prepayments.
- Perform clerical work such as typing documents, printing, copying, clearing & sorting faxes and rendering patients forms to be filled out.
- Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
- Retrieved up to date patients’ demographic data whenever there is a change in information.
- Responsible for insurance verification and accurately entering insurance information into Cerner & Athena.
- Completed registration for new patients and all other incomplete accounts.
- Rendered patients forms to be filled out.
- Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Transcribed messages left in voice mail, triage calls and directing incoming phone calls to the proper medical personnel.
Clinical Receptionist II
Yale Pediatric Specialties / Yale University
01.2010 - 08.2015
- Coordinated patient check in & check out; make follow up appointments rescheduled and cancel appointments.
- Processed appointments for an echocardiogram, x-ray, ultrasound, and electrocardiogram.
- Collect co-pays, self-pay payments, and outstanding balances, deductibles, and coinsurance payments.
- Retrieved up to date patients’ demographic data when needed.
- Revise patient Insurance information by updating insurance status when necessary.
- Completed new patient registration and handed forms to patients and placed identification wristbands on patients.
- Managed phones triaged the calls & forwarded them to the proper medical personnel.
- Perform insurance verification and accurately enter insurance information in system.
- Charge posting, insurance payment application.
- Knowledgeable in General Electric Centricity (IDX) and Epic systems.
Clinical Receptionist I
Yale Orthopedics & Rehabilitation / Yale University
01.2009 - 12.2009
- Answer 6 phone lines; take messages for 16 Dr.’s and Pediatric, Fracture, Trauma and Podiatry clinic.
- Triage calls and transfer callers to proper team.
- Gather messages from the prescription line and sort incoming faxes.
- Insert doctor’s dictated notes in patients’ chart.
Education
High School -
High School in the Community
New Haven, CT06.2000
Skills
- Ability to multi-task in a fast-paced environment
- Excellent telephone skills and etiquette
- Warm, friendly, outgoing personality to interact effectively in a supportive manner with patients and personnel
- Strong ability to work under pressure as well as being accurate and efficient
- Excellent customer service
- Proficient in Microsoft Word, Microsoft Excel, and Outlook
- Possess knowledge and understanding of medical terminology
- HIPAA compliance
- Appointment scheduling expertise
- Professionalism and ethics
LANGUAGES
English - Bilingual
Spanish - Fluent
Timeline
Advanced Medical Support Assistant- Diagnostic Radiology
Department Of Veterans Affairs
01.2024 - Current
Senior Front Office Assistant
Orlando Health Physicians Associates OB/Gyn
01.2021 - 01.2024
Patient Benefit Advisor/ Medical Eligibility
Oviedo Medical Center
01.2017 - 08.2019
Medical Receptionist
Florida Hospital Medical Group / Florida Women’s Center
09.2015 - 12.2016
Clinical Receptionist II
Yale Pediatric Specialties / Yale University
01.2010 - 08.2015
Clinical Receptionist I
Yale Orthopedics & Rehabilitation / Yale University
01.2009 - 12.2009
High School -
High School in the Community
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