Leslie M. Baab
Legal Clerk
Wylie,TX
Summary
Experienced with legal research, drafting legal documents, and case management. Utilizes organizational skills and attention to detail to ensure accuracy and compliance with legal standards. Knowledge of legal procedures and effective communication skills to support attorneys in achieving favorable outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
LEGAL CASE MANAGER, ADMIN ASSISTANT, FORENSIC TECH
LAVON POLICE DEPT
01.2023 - 09.2024
- Managed complex caseloads with multiple deadlines, ensuring timely completion of all tasks and filings.
- Managed approximately 50 calls, 30 walk-ins, and 10 new cases per day.
- Conducted thorough investigations into opposing parties'' claims, uncovering critical evidence that supported our clients'' cases.
- Maintained strict confidentiality of sensitive client information, always adhering to ethical and professional standards.
- Contributed to a positive work environment by fostering collaborative relationships among colleagues from various practice areas.
- Streamlined case management processes by implementing efficient organizational systems and procedures.
- Researched statutes, decisions, legal articles, and codes.
- Provided support during emergencies, ensuring public safety and efficient coordination of resources.
- Improved community safety by conducting thorough investigations and collecting essential evidence.
- Supported detectives during complex cases, providing expert technical assistance as needed.
- Facilitated training sessions for fellow officers on emerging trends in law enforcement methodologies or technologies as needed.
- Managed evidence room inventory efficiently, ensuring proper storage conditions for optimal preservation of material items related to cases.
- Collaborated with colleagues for successful case resolutions, sharing crucial information and insights.
- Streamlined communication between departments by maintaining clear records and providing necessary updates.
- Contributed to positive outcomes in court proceedings by presenting well-prepared case files and testimony when required.
- Followed strict laboratory safety procedures to ensure the safety of personnel and evidence.
- Carried out laboratory examinations and analyses submitted by law enforcement and examiners.
- Examined physical evidence such as hair, fiber, or soil residues to obtain information about source and composition.
- Prepared detailed laboratory reports and documentation of evidence collected.
- Attended and examined scenes of crimes.
- Inspected automotive vehicles to confirm compliance with federal regulations and emissions standards.
- Conducted thorough investigations on all received vehicle safety complaints and determined the validity of reported violations.
- Promoted best practices among fellow technicians through ongoing collaboration and sharing of resources or experiences.
- Educated parents and caregivers on best practices for child passenger safety, resulting in increased knowledge and confidence.
- Offered guidance on transitioning between car seat stages to ensure optimal protection throughout a child's development.
- Improved child safety awareness by conducting comprehensive car seat inspections and installations as a Certified Passenger Safety Technician.
POLICE SUPPORT STAFF VOLUNTEER
LAVON
12.2019 - 01.2023
- Support the sworn officers with various tasks that a civilian could do for the community to have more of an officer presence.
- Prepared cases for trial, including reviewing body-worn and in-car camera videos and creating documents depending on the type of case.
- Pulled criminal history on defendants for cases and detectives or command staff when asked.
- Prepared evidence and physically delivered it to specific labs.
- Assisted with taking law enforcement vehicles with maintenance needs
- Attended court hearings when needed
- Assisted parents with any car seat needs as a Certified Passenger Safety Technician.
MEDICARE REIMBURSEMENT ADVOCATE MANAGER
INOGEN
03.2021 - 01.2023
- Conducted comprehensive client interviews, gathering relevant information to build strong case foundations.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Worked effectively with fellow team members to coordinate solutions to questions or concerns.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights, and express views.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Prepared interrogatories, requests for admissions, requests for production of documents, and requests for examination or inspection.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, listened to concerns, and found appropriate solutions.
- Maintained positive relationships with the community to build and nurture dynamic partnerships.
- Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
GUEST ADVOCATE & HR SPECIALIST
TARGET
11.2017 - 10.2021
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed a team of over 100 employees.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Maintained knowledge of industry regulations and legislation to amend policies and promote compliance.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
- Promoted a culture of continuous learning by coordinating professional development opportunities and workshops for employees at all organizational levels.
- Organized and led staff orientation programs and training to promote collaboration.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Structured compensation and benefits according to market conditions and budget demands.
- Updated training processes by reviewing existing documentation, leveraging associate feedback, and working with legal and compliance teams.
- Assisted guests with purchases, returns, and exchange of goods when backup was needed.
COVID-19 Contact Tracer
Department of Health
11.2020 - 03.2021
- Communicated with documented COVID-19 patients and other exposed persons via phone calls, text, e-mail, and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases and documented potentially affected contacts.
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Notified and interviewed individuals to ascertain novel coronavirus exposure levels.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Streamlined workflows by collaborating closely with fellow Contact Tracers, fostering a supportive work environment, and prioritizing accuracy and efficiency.
- Trained new team members on best practices for effective contact tracing procedures, enhancing overall team performance.
- Exceeded contact tracing targets, consistently handling a high volume of cases while maintaining exceptional attention to detail.
- Performed record-keeping by logging client information within secure contact-tracing software.
- Lent daily assessment of health screen and symptom data.
- Continuously updated knowledge of COVID-19 developments to provide up-to-date recommendations to the public.
- Clarified misconceptions about the virus, sharing accurate information during contact tracing calls.
- Collaborated with public health officials to ensure timely follow-up and support for quarantined contacts.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Participated in regular meetings with supervisors, discussing progress updates and strategizing improvements within the contact tracing process.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID-19.
- Managed enrollment, transportation, and paperwork for individuals to utilize community resources.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
- Developed and implemented training classes to educate team members and community residents.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
OWNER AND OPERATOR
PARK IN PLAY
07.2018 - 03.2020
- CLOSED DUE TO COVID-19
- Themed cottages where children used their imagination and learned to socialize with other kids as well as learn to share
- Created an app so the families could keep up with the upcoming events and keep track of their rewards
- Assisted in the planning and executing of special events such as birthday parties and holiday celebrations.
- Adhered to strict safety guidelines while assisting children on various play structures, significantly reducing injury risks.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Managed day-to-day business operations.
- Developed and maintained strong client relationships, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
OFFICE MANAGER
TEMPEST TELECOM SOLUTIONS
05.2017 - 08.2018
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed a team of 30 local and 15 international employees.
- Responsible for sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone or email.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Oversaw office inventory activities by ordering requisitions, stocking, and receiving shipments.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open communication channels to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance in report generation and data entry.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established employee performance goals and provided feedback on methods for reaching those milestones.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development.
- Responsible for all accounts receivable and payable for the entire office, payroll, and "on-call" checks.
ASSISTANT HR DIRECTOR
IBM, A SMARTER WORKFORCE, KNOWN, KENEXA
05.2011 - 05.2017
- Directed hiring and onboarding programs for new employees.
- Managed a team of 300 employees.
- Interviewed potential hires, negotiated salaries and benefits, and performed reference checks.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Participated at strategic and operational levels to develop and strengthen human resources services, relationships, and mission.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Managed other HR staff and oversaw the completion of tasks and initiatives.
- Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
- Educated employees on company policy and kept the employee handbook current.
- Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Conducted internal audits to identify areas for improvement in HR policies, practices, and compliance measures.
- Optimized payroll processes for increased accuracy and timely compensation delivery to employees.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
RECEPTIONIST, LEGAL ASSISTANT
BAAB & DENISON, LLP
05.2004 - 05.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained, and updated information in computer databases.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered central telephone system and directed calls accordingly.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Routed incoming mail and messages to relevant personnel without delay.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Streamlined document review processes, resulting in more accurate and efficient case management.
- Met with clients on the legal team's behalf to gather case information and discuss upcoming litigation.
- Used internal templates to prepare subpoenas and client correspondence.
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Maintained calendars for up to 10 lawyers by updating and entering court dates and meetings.
- Expedited case resolution by conducting comprehensive legal research on various topics related to ongoing matters.
- Maintained up-to-date knowledge of relevant case law and legislation, ensuring accurate advice was always provided to attorneys.
- Drafted persuasive legal memoranda to support attorney arguments during court proceedings.
- Assisted attorneys with case organization and administrative tasks.
- Demonstrated exceptional attention to detail when reviewing contracts, leases, and agreements for accuracy and compliance with applicable laws.
- Managed administrative duties such as filing documents, scheduling meetings, and tracking case statuses.
- Assisted in successful litigation outcomes through meticulous fact-checking and evidence analysis.
- Supported attorneys in trial preparation by organizing case materials and drafting legal documents.
- Developed a reputation for professionalism and reliability, frequently entrusted with sensitive information and high-stakes assignments.
- Investigated facts and laws to determine strategies for case preparation.
- Enhanced legal research efficiency by utilizing advanced search techniques and legal databases.
- Managed court sessions, maintaining attendant records for court proceedings.
- Supported legal team by conducting research, drafting briefs, gathering information, and interpreting legal documents.
- Researched statutes, decisions, legal articles, and codes.
- Assisted attorneys with reviewing and organizing witness reports.
- Revised and finalized letters, briefs, and memos.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss the progress of cases.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Collaborated with attorneys to develop strategies for each case.
- Reviewed, edited, and proofread litigation for proper grammar, spelling, and punctuation.
- Analyzed deeds of trust to verify grantor, grantee, trustee, and loan amounts for executive leadership.
- Produced legal documents such as briefs, pleadings, and appeals.
- Attended court hearings and depositions to take notes and document proceedings.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Supported lawyers in reviewing and processing search warrants, subpoenas, and court documents.
- Managed complex caseloads, prioritizing tasks to ensure timely completion of all assignments.
- Conducted background investigations on the defendant.
- Created weekly, monthly, and quarterly expenses.
Skills
- Legal Research and Filing
- Strong Problem Solver
- Teamwork and Collaboration
- Friendly, Positive Attitude
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
LEGAL CASE MANAGER, ADMIN ASSISTANT, FORENSIC TECH
LAVON POLICE DEPT
01.2023 - 09.2024
MEDICARE REIMBURSEMENT ADVOCATE MANAGER
INOGEN
03.2021 - 01.2023
COVID-19 Contact Tracer
Department of Health
11.2020 - 03.2021
POLICE SUPPORT STAFF VOLUNTEER
LAVON
12.2019 - 01.2023
OWNER AND OPERATOR
PARK IN PLAY
07.2018 - 03.2020
GUEST ADVOCATE & HR SPECIALIST
TARGET
11.2017 - 10.2021
OFFICE MANAGER
TEMPEST TELECOM SOLUTIONS
05.2017 - 08.2018
ASSISTANT HR DIRECTOR
IBM, A SMARTER WORKFORCE, KNOWN, KENEXA
05.2011 - 05.2017
RECEPTIONIST, LEGAL ASSISTANT
BAAB & DENISON, LLP
05.2004 - 05.2011
Accomplishments
- TLETS | 2023 | Collin College
- Medical Billing & Coding| 2021 | Medicare university
- COVID-19 CONTACT TRACER | SEPTEMBER 2020 | JOHNS HOPKINS UNIVERSITY
- HUMAN RESOURCES | FEBRUARY 2017-PRESENT | HRCI
- GPHR, SPHR, PHR, SR Certifications
- CHILD PASSENGER SAFETY TECHNICIAN | SEPTEMBER 2015-PRESENT | SAFE KIDS WORLDWIDE
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