. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Manager of Operations
NEA Baptist Memorial Hospital
01.2020 - Current
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Supervised operations staff and kept employees compliant with company policies and procedures.
Directed initiatives to improve work environment, company culture or overall business strategy.
Increased profit by streamlining operations.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Coordinator/Onboarding Specialist
Baptist Memorial Hospital
10.2014 - 01.2020
Entered data, generated reports, and produced tracking documents.
Gathered and organized materials to support operations.
Kept high average of performance evaluations.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
Led professional and thorough orientation sessions, introducing new hires to key company information.
Trained new hires in technology required to access company systems and complete job tasks.
Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
Put together employee files and collected required digital or physical information to meet requirements.