Leslie McInnis McCarty

Visionary Leader in HR Operations with a robust history of driving organizational efficiency while championing diversity, inclusion, and mental health initiatives. Demonstrated success in developing high-performing teams and executing large-scale projects, ensuring compliance with industry standards. Skilled in implementing cutting-edge workforce planning and safety management techniques through targeted workshops. Committed to fostering community-focused initiatives that align corporate goals with holistic healthcare solutions.

• County of Los Angeles Court Appointed CASA Advocate
• Chaplain in Training, Desert Vineyard Christian Fellowship, Lancaster CA
• Hope Center Volunteer, Lancaster CA
• Dallas Texas Court Appointed CASA Advocate
• Rebuilding Together Harrisburg Board Member
• YMCA Board Member

• Successfully provided Human Resource support to over 15 facilities, consisting of over 525 FT/PT Management employees over 7,000 hourly enhancing operational efficiency and maintaining a continuous workflow.
• Implemented targeted training programs that emphasized diversity and inclusion, enhancing collaboration and boosting productivity across diverse teams.
• Achieved consistent success in passing HR audits by maintaining compliance with Internal Revenue Association (IRA) hiring standards, ensuring that all hiring practices met regulatory requirements and best practices.
• Achieved and maintained the #1 national ranking for the implementation and refinement of the organization's balance scorecard and # 1 Quality Improvement Plan (QIP).
• Utilized Balanced Scorecard (BSC) elements to track and improve quality metrics, focusing on customer satisfaction, internal processes, employee engagement, and financial performance, leading to significant enhancements in service delivery and operational consistency.
• Established safe work environments through rigorous adherence to OSHA safety standards and compliance with safety KPIs, resulting in zero compliance violations during audits and fostering a culture of safety awareness.
• Actively participated as a member of the Safety Threat Team, contributing to the development and implementation of safety protocols and response strategies to address potential threats and ensure employee safety.
• Led and motivated cross-functional teams to meet and exceed operational goals, utilizing KPIs to evaluate performance and drive continuous improvement.
• Drove significant revenue growth by enhancing customer service and communication strategies, aligning staff performance with organizational objectives.
• Leveraged the principle of 'primacy' to ensure the reinforcement of successful practices, resulting in measurable improvements in revenue generation and customer satisfaction metrics.
• Collaborated with local community organizations to ensure the management team reflected the diverse demographics of the surrounding community, strengthening community relations and enhancing inclusivity.
• Served as the media spokesperson for special hiring initiatives, effectively communicating the organization’s commitment to diversity and inclusion, and boosting community awareness and engagement.

• Dallas CASA Advocate, Dallas, TX
• UPS United Way Coordinator, Mid-Atlantic, PA
• Women in Operations Leadership Development-BRG-Co-Chair, Mid-Atlantic, PA
• UPS Loaned Executive to the United Way of the Capitol Region, Harrisburg, PA

• CASA of Los Angeles, Los Angeles, CA
• Upper-Level Management Leadership Training School, Atlanta, GA
• UPS Management Leadership School, Chicago, IL
• UPS Supervisor Leadership School, Kansas City, KS