Dedicated and experienced customer service professional with over 10 years of experience in diverse roles. Known for exceptional communication skills, customer-focused attitude, and ability to manage and resolve conflicts. Proficient in office administration, multitasking, and maintaining a professional demeanor in fast-paced environments.
Overview
32
32
years of professional experience
Work History
Warranty Advisor & HR Assistant
Executive Coach Builders Inc
07.2019 - Current
Managed warranty claims and documentation for customers, ensuring timely and accurate processing
Provided support for HR functions including recruitment, onboarding, and employee relations
Assisted in developing and updating company policies and procedures
Coordinated with different departments to resolve warranty-related issues
Conducted employee training sessions and orientations
Maintained employee records and handled HR-related inquiries
Managed payroll processing and ensured timely and accurate payment to employees
Resolved payroll discrepancies and answered employee questions regarding pay and benefits
Receptionist
Executive Coach Builders Inc
04.2014 - Current
Built long-term customer relations by providing top-notch service
Managed customer requests, store inventory, and transactions
Fielded customer questions regarding merchandise, sales, and prices
Provided primary customer support in a fast-paced environment
Trained new personnel regarding company operations and services
Directed incoming calls to appropriate departments
Patient Service Representative
Ozark Prosthetics And Orthotics
05.2006 - 10.2013
Assisted patients with check-in and payment paperwork
Explained treatment plans and payment options to patients
Responded to patient queries concerning insurance coverages
Maintained confidentiality of patient data and condition
Scheduled patient appointments and made reminder calls
Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Transportation Coordinator
Maranatha Village
09.1999 - 05.2006
Provided timely transportation for patients, families, and staff
Monitored transportation costs and ensured proper documentation
Developed rapport to create a safe and trusting environment for care