Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Leslie McKay

Willard,MO

Summary

Dedicated and experienced customer service professional with over 10 years of experience in diverse roles. Known for exceptional communication skills, customer-focused attitude, and ability to manage and resolve conflicts. Proficient in office administration, multitasking, and maintaining a professional demeanor in fast-paced environments.

Overview

32
32
years of professional experience

Work History

Warranty Advisor & HR Assistant

Executive Coach Builders Inc
07.2019 - Current
  • Managed warranty claims and documentation for customers, ensuring timely and accurate processing
  • Provided support for HR functions including recruitment, onboarding, and employee relations
  • Assisted in developing and updating company policies and procedures
  • Coordinated with different departments to resolve warranty-related issues
  • Conducted employee training sessions and orientations
  • Maintained employee records and handled HR-related inquiries
  • Managed payroll processing and ensured timely and accurate payment to employees
  • Resolved payroll discrepancies and answered employee questions regarding pay and benefits

Receptionist

Executive Coach Builders Inc
04.2014 - Current
  • Built long-term customer relations by providing top-notch service
  • Managed customer requests, store inventory, and transactions
  • Fielded customer questions regarding merchandise, sales, and prices
  • Provided primary customer support in a fast-paced environment
  • Trained new personnel regarding company operations and services
  • Directed incoming calls to appropriate departments

Patient Service Representative

Ozark Prosthetics And Orthotics
05.2006 - 10.2013
  • Assisted patients with check-in and payment paperwork
  • Explained treatment plans and payment options to patients
  • Responded to patient queries concerning insurance coverages
  • Maintained confidentiality of patient data and condition
  • Scheduled patient appointments and made reminder calls
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.

Transportation Coordinator

Maranatha Village
09.1999 - 05.2006
  • Provided timely transportation for patients, families, and staff
  • Monitored transportation costs and ensured proper documentation
  • Developed rapport to create a safe and trusting environment for care

Dietary Worker

Maranatha Village
05.1993 - 06.1999
  • Assisted with meal preparation and distribution
  • Followed sanitation and food handling guidelines
  • Prepared and served nutritious meals to patients

Education

High School Diploma -

Willard High School
Willard, MO
05.1995

Skills

  • Client Relationship Management
  • Conflict Resolution
  • Time Management
  • Verbal and Written Communication
  • Multitasking
  • Office Administration
  • Telephone Skills
  • Data Entry
  • Documentation and Reporting
  • Scheduling
  • Problem Solving
  • Payroll Administration
  • Employee Records Management

Timeline

Warranty Advisor & HR Assistant

Executive Coach Builders Inc
07.2019 - Current

Receptionist

Executive Coach Builders Inc
04.2014 - Current

Patient Service Representative

Ozark Prosthetics And Orthotics
05.2006 - 10.2013

Transportation Coordinator

Maranatha Village
09.1999 - 05.2006

Dietary Worker

Maranatha Village
05.1993 - 06.1999

High School Diploma -

Willard High School
Leslie McKay