Leslie Mckoy
Charlotte,NC
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively for the success of an organization. Driven by a passion for continuous learning, making an impact, and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Carolinas Fertility Institute
Mooresville, NC
01.2024 - Current
- Works the front desk greeting patients, checking patients in and out while providing great customer service
- Appointment scheduling
- Answers and directs phone calls
- Collects payment for copays, treatment packages, and account balances
- Patient conflict resolution
- Reviews patient ledgers, billing, and informs patients of their benefits
- Maintains office needs and supply ordering
Clerical Manager
Atrium Healthcare
Charlotte , NC
10.2021 - 05.2023
- Managed a team of 12 fostering a work environment that drove collaboration, trust, teamwork, engagement, and empowerment
- Utilized effective management techniques to achieve the clinic's and organizations objectives
- Enhanced decision making through the development of comprehensive data reports and metrics
- Managed relationships with program managers and community stakeholders
- Partnered with Clinic Director and clinical management team to ensure proper daily operations
- Managed several tasks and provider schedules, meeting deadlines with varying time constraints which demonstrated strong project management and collaborative skills
Patient Care Coordinator
Atrium Healthcare
Charlotte, NC
08.2016 - 10.2021
- Collaborated seamlessly with community members and organizations to better provide support and services to patients with intellectual, developmental, and healthcare needs
- Provided care management and community resources to the Medicare and Medicaid populations and advised patients of benefits available
- Provided patient advocacy for patients rights and health equity
Education
Masters of Public Administration - Healthcare Management
DeVry University
Downers Grove, IL12-2021
Bachelor of Arts - Health Communication
University of North Carolina At Charlotte
Charlotte, NC05-2015
Skills
- Strong Administrative skills
- Project & Account Management
- Proficient in Microsoft Office applications
- Excellent verbal and written communication
- Organized and detail oriented
- Patient & Client Relations
Timeline
Patient Service Representative
Carolinas Fertility Institute
01.2024 - Current
Clerical Manager
Atrium Healthcare
10.2021 - 05.2023
Patient Care Coordinator
Atrium Healthcare
08.2016 - 10.2021
Masters of Public Administration - Healthcare Management
DeVry University
Bachelor of Arts - Health Communication
University of North Carolina At Charlotte
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