Leslie McLain
Aurora,CO
Summary
Flexible Cook willing to work weekends, holidays and evenings. Comfortable working in fast-paced environments in team setting. Background in maintaining kitchen sanitation, preparing basic components of dishes and working within team of cooks. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Store Manager
Circle K
12.2019 - 09.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager
Kentucky Fried Chicken
02.2019 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Lark Burger
01.2018 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Lead Cook
Arapahoe House
10.2015 - 06.2016
- Supervised line cooks to monitor food safety and order accuracy.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Taught kitchen staff safety protocols and restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Took over line positions in event of emergency.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
- Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
Banquet Cook
Crown Plaza Hotel
01.2014 - 03.2015
- Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
- Chopped vegetables, butchered meat and prepared sauces in advance to serve guests promptly and efficiently.
- Dated and rotated food containers, safely stored perishables and maintained sanitary work environment to maximize food safety.
- Practiced safe work habits to avoid possible injury to self or other employees.
- Recognized quality standards in vegetables, fish, dairy and meat products and selected and used freshest ingredients to prepare menu items.
- Learned menu items produced by assigned station to achieve proper quantities.
- Maintained food safety and sanitation standards.
- Monitored food quality and presentation to maintain high standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Adjusted recipes based on ingredient availability or customer request.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Planned menus for different events, seasons and customer requests.
Education
Associate of Arts - Culinary Arts
The Art Institute of Colorado
Denver, COSkills
- Product and Service Sales
- Consultative Sales Approach
- Loss Prevention Policies
- Shipment Processing
- Team Leadership
- Standard Operating Procedures Understanding
- Special Assignments
- Operational Efficiency
- Showcase Design
- Critical Thinking
- Culinary Techniques
- Food Preparation and Safety
- Food Spoilage Prevention
- Knife Safety
- Cleaning and Sanitizing Methods
- Dietary Restrictions
- Monitoring Food Safety
- Contamination Prevention
- Portion Sizes
- Food Plating and Presentation
- Post-Shift Cleanup
- Meal Scheduling
- Ingredient Preparation
- Food Preparation Techniques
- Inventory Replenishment
- Proper Storage Procedures
- Attention to Quality
- Timely Food Delivery
- Event Catering
- Customer Needs Assessments
- Station Preparation
- Safety Guidelines
- Standardized Recipes
- Portion and Cost Control
- Reading Comprehension
- Allergen Safety
- Food Safety
- Proper Food Temperatures
- Safety and Sanitation Standards
- Safe Food Handling Practices
Timeline
Store Manager
Circle K
12.2019 - 09.2023
Assistant Manager
Kentucky Fried Chicken
02.2019 - 11.2019
Assistant Manager
Lark Burger
01.2018 - 02.2019
Lead Cook
Arapahoe House
10.2015 - 06.2016
Banquet Cook
Crown Plaza Hotel
01.2014 - 03.2015
Associate of Arts - Culinary Arts
The Art Institute of Colorado
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