Leslie Medina
Corpus Christi
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Results Companies
09.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Fine Jewelry Clerical
Macy's
09.2021 - 08.2022
- Provided an exceptional customer service experience by ensuring customer is always the priority
- Used RF equipment to scan out damages, transfers, and return to vendor merchandise
- Performed price changes as needed and signing as needed
- Rearranged jewelry cases for new merchandise, season changes, special events, and clearance sets
- Performed all aspects of fulfillment process, including but not limited to: picking, packing, labeling and shipping and BOPS
- Packed all customer sizing, repair orders and outbound shipments to the Jewelry Center
- Processed new receipts adhering to company standard
- Maintained orderliness and cleanliness of jewelry counters and area
- Kept track of supply inventory and placed order when needed
Assistant Manager
Acceptance Now
06.2015 - 02.2019
- Served customers by providing product and service information and resolving product and service problems
- Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving any issue if needed
- Collected and processed payments
- Responsible for resolving overdue bills and collecting payment from the individual responsible for the debt
- Prepare weekly/monthly sales reports and consolidate them
- Create and implement the department's policies, goals, objectives, and procedures
- Supervising, money handling, store opening/closing, and banking procedures during my shift
Checker
HEB
08.2014 - 06.2015
- Provide excellent customer service by scanning and bagging groceries quickly and courteously
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Efficiently and accurately processed a large number of transactions
- Handled POS transactions such as checks, cash, credit card purchases
- Provided attentive and skilled assistance to all customer needs
- Keeping the checkout areas clean and orderly
- Credit cards, checks, gift cards, and coupons were all processed by me
Education
High School -
Richard Milburn Academy- RMA
Corpus Christi, TX01.2012
Skills
- Customer service
- Excellent communication skills
- Shipment processing
- Accurate money handling
- Sales experience
- Bilingual in Spanish
- Computer literate
- Account servicing skills
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Results Companies
09.2024 - 03.2025
Fine Jewelry Clerical
Macy's
09.2021 - 08.2022
Assistant Manager
Acceptance Now
06.2015 - 02.2019
Checker
HEB
08.2014 - 06.2015
High School -
Richard Milburn Academy- RMA
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