Leslie Melton
Elko,Nevada
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Contract Geology Account Manager
Rangefront Mining Services
01.2019 - 08.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Bookkeeping, Payroll, (January 2019 - October 2020)
- General Manager (October 2020 - July 2022)
- Contract Geology Account Manager (July 2022 - August 2025)
- Recruiting Management - internal and contract employees
- Financial Analysis, invoicing
- ATS/CRM - implementation, analytics
- Campaign management - Job postings
- Sales - conventions, travel, marketing
- Operations meetings, oversee payroll and accounting
- Execution of service agreements
Business Manager
Justran, LLC
02.2011 - 06.2016
- Set up and maintain company operations
- Booking clients, setting up contracts
- Bookkeeping, taxes, invoicing, Drug and Alcohol compliance, insurance, payroll and all other operational aspects.
Restaurant Manager
Yard House, USA Inc.
01.2010 - 10.2010
- Extensive 3 month training for all positions of the restaurant
- Daily restaurant operations
- Labor control
- Account, bank and safe verification
- Supervise, teach, educate and lead staff regarding daily opportunities, new product as well as remedial training on product, procedures and policies.
- Product quality check, guest relations and satisfaction
- Proper opening and closing duties
- Department scheduling, communication and performance evaluation
College Coursework
University of Phoenix, Central Administration
09.2008 - 12.2009
Restaurant General Manager
Cabo Cantina—Station Casinos, Inc. (Red Rock Resort & Spa)
03.2008 - 09.2008
- Audit and maintain cost controls in inventory and labor
- Analyzing server sales to increase cover average through bar and food sales while maintaining productivity
- Competitive shopping of Mexican food restaurants
- Daily responsibilities include scheduling, P&L review, product quality check, labor analysis, team member and guest satisfaction, room maintenance, health and safety standards, communications of events and restaurant operations during hours of business
Restaurant General Manager
Grand CaféStation Casinos, Inc. (Red Rock Resort & Spa)
03.2007 - 03.2008
- Oversee all aspects of restaurant operations
- Organized managerial duties to incorporate into the restaurants efficiency (i.e. labor efficiency, purchasing & inventory control, procedural standards, communications)
- Improved team member satisfaction from previous year of business by 14%
- Competitive shopping of coffee shop style restaurants
- Analyzed and reacted accordingly to budgets and P&L’s
- Utilized product mix & sales reports to communicate revenue needs and coached to increase bar and food sales to team members
Restaurant General Manager
Pink Taco – Hard Rock Hotel, Las Vegas, Nevada
03.2005 - 03.2006
- Oversee all aspects of restaurant operations
- Designed successful sales and marketing plans to increase covers and cover average, employee satisfaction, guest experience, and maintain expenses
- Received highest service scores in employee satisfaction survey in restaurant history
- Competitive shopping of Mexican style restaurants
- Increased employee food and beverage knowledge through remedial training
- Worked closely with managers and chef’s analyzing P&L’s, GL’s, budgets, training, operations and guest experience
- Developed and maintained excellent relationships with vendors and utilized for incentive programs
Restaurant General Manager
Mr. Lucky’s 24/7–Hard Rock Hotel, Las Vegas, Nevada
04.2003 - 03.2005
- Oversee all aspects of restaurant operations
- Designed successful sales and marketing plans to increase covers
- Received highest service scores in restaurant history via secret shop program
- Increased employee food and beverage knowledge considerably
- Worked closely with managers and chef’s analyzing P&L’s, GL’s, budgets, training and operations
- Audited and maintained cost controls in inventory and labor
- Created service and sales incentive plans to influence Customer Satisfaction Assurance scores
Assistant General Manager
Mr. Lucky’s 24/7– Hard Rock Hotel, Las Vegas, Nevada
05.2002 - 04.2003
- Managed inventory, implemented service standards, and conducted all training and hiring of employees
- Developed a training program to increase customer service and staff procedural awareness
- Monitored subordinate manager’s assignments to ensure productivity
- Maintained execution of daily payroll and labor levels to ensure business efficiencies as in comparison to business levels.
- Created cost control program for managers to increase the restaurant’s efficiencies.
Restaurant Floor Supervisor
Mr. Lucky’s 24/7– Hard Rock Hotel, Las Vegas, Nevada
04.2001 - 05.2002
- Maintained high quality food while making a profit
- Ensuring proper service standards were maintained and verifying guest satisfaction
Full Time Food Server and Trainer
Mr. Lucky’s 24/7-Hard Rock Hotel, Las Vegas, Nevada
03.1996 - 04.2001
Education
University of Phoenix
Tempe, AZSkills
- Software proficiency: Infogenesis, Microsoft Office/Excell, Quickbooks, ADP payroll, Bullhorn ATS/CRM, JobDiva ATS, Hubspot Sales CRM
- Account management/development
- Customer service
- Teamwork and collaboration
- Client relations management
- Account oversight
- Networking skills
- Documentation and reporting
- Operations
- Revenue growth
- Business development and planning
Timeline
Contract Geology Account Manager
Rangefront Mining Services
01.2019 - 08.2025
Business Manager
Justran, LLC
02.2011 - 06.2016
Restaurant Manager
Yard House, USA Inc.
01.2010 - 10.2010
College Coursework
University of Phoenix, Central Administration
09.2008 - 12.2009
Restaurant General Manager
Cabo Cantina—Station Casinos, Inc. (Red Rock Resort & Spa)
03.2008 - 09.2008
Restaurant General Manager
Grand CaféStation Casinos, Inc. (Red Rock Resort & Spa)
03.2007 - 03.2008
Restaurant General Manager
Pink Taco – Hard Rock Hotel, Las Vegas, Nevada
03.2005 - 03.2006
Restaurant General Manager
Mr. Lucky’s 24/7–Hard Rock Hotel, Las Vegas, Nevada
04.2003 - 03.2005
Assistant General Manager
Mr. Lucky’s 24/7– Hard Rock Hotel, Las Vegas, Nevada
05.2002 - 04.2003
Restaurant Floor Supervisor
Mr. Lucky’s 24/7– Hard Rock Hotel, Las Vegas, Nevada
04.2001 - 05.2002
Full Time Food Server and Trainer
Mr. Lucky’s 24/7-Hard Rock Hotel, Las Vegas, Nevada
03.1996 - 04.2001
University of Phoenix
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