Leslie Mendez
Montclair
Summary
Dedicated Order Administrator with 4+ years of experience in the 3PL industry, specializing in order management, client relations, and logistics coordination. Proven ability to streamline operations, reduce shipping errors, and improve customer satisfaction through excellent communication, problem-solving, and a strong understanding of supply chain processes. Bilingual in English/Spanish, with expertise in shipping logistics, inventory management, and vendor relations. Adept at managing complex customer accounts and ensuring timely, cost-effective order fulfillment.
Overview
7
7
years of professional experience
Work History
Order Administrator
DCL Logistics
Ontario, CA
05.2019 - Current
- Acted as the primary point of contact for client accounts, providing exceptional support and ensuring customer needs were met promptly.
- Managed and processed customer orders through Oracle/JD Edwards and EDI systems, ensuring accurate data flow between client and internal systems.
- Coordinated shipments for both domestic and international orders, working with major carriers (FedEx, UPS, DHL) to ensure timely delivery and cost optimization.
- Communicated regularly with clients to provide updates on order status, pricing, and shipping delays.
- Troubleshoot customer inquiries and issues (e.g., product changes, returns, or shipping delays) to ensure fast resolution and customer satisfaction.
- Managed inventory to ensure orders were fulfilled according to customer specifications and timelines, working closely with the warehouse team to address discrepancies.
- Created and maintained customer accounts, ensuring that customer preferences were logged and orders were processed efficiently.
- Scheduled LTL/TL shipments and managed shipping documentation (BOLs, FBA labels, ASNs) to ensure smooth and compliant order fulfillment.
QC Inspector
DCL Logistics
Ontario, CA
07.2018 - 05.2019
- Reviewed freight orders and shipping documentation to ensure that shipments met customer specifications, minimizing errors and ensuring timely delivery.
- Reviewed commercial invoices, packing list and BOL's before for completeness and accuracy.
- Performed quality checks on freight and small parcel orders before final release.
- Ensured shipping documentation aligned with order records before release to the carriers.
Education
High School Diploma -
Montclair High School
Montclair, CA05-2018
Skills
- Account Management & Client Relations
- 3PL Logistics & Order Fulfillment
- Bilingual (English/Spanish)
- Inventory & Shipping Coordination
- Customer Service Excellence
- Order Processing & Troubleshooting
- Vendor Relationship Management
- EDI Systems (Oracle/JD Edwards)
- Problem Solving & Conflict Resolution
- LTL/TL & Small Package Shipping
- Data Entry & Documentation
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Bilingual (Spanish/English)
Timeline
Order Administrator
DCL Logistics
05.2019 - Current
QC Inspector
DCL Logistics
07.2018 - 05.2019
High School Diploma -
Montclair High School
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