Leslie Menendez
Los Angeles,CA
Summary
Highly-motivated key holder with over 3 years of proven experience in retail and customer service who desires to take on new challenges. Seeking a position where I can utilize my interpersonal abilities skills, product knowledge, and problem-solving skills to drive revenue growth with proactive and strategic approaches.
Overview
4
4
years of professional experience
Work History
Key-Holder/ Senior Boutique Coffee Specialist
Nespresso
Los Angeles, CA
02.2023 - Current
- Opening and closing duties alongside ensuring security and safety of the store
- Drove personalized coffee experiences by using storytelling to share knowledge of Nespresso coffee and sustainability practices with customers
- Mentored, trained, lead new hires, and retail team members on sales, customer service best practices, and POS system operations
- Conducted regular assessments of inventory levels to determine supply needs for the store
- Promoted service and selling culture that exceeded customer expectations and built loyal consumer relationships
Key-Holder/ Retail Sales Consultant
Swarovski
Los Angeles, CA
11.2021 - Current
- Ensured store is opened and closed in a timely manner according to company policies
- Received shipments from vendors and properly stocked in their designated locations
- Replenished merchandise displays throughout the store as needed that drove sales
- Trained and helped supervise staff that helped develop and maintain store revenue, team customer service skills and product knowledge
- Drove sales by presenting products using storytelling to customers which helped knowing their wants and needs
Cashier/Retail Sales Merchandiser
TJ Max
Los Angeles
07.2020 - 03.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Processed returns and exchanges of merchandise in accordance with store policies
- Answered customer inquiries regarding store policies and procedures
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
- Ensured compliance with all safety regulations within the store environment
- Provided excellent customer service while promoting loyalty programs to increase sales potential
Education
Associate of Science - Business Administration
Santa Monica College
Santa Monica, CA01-2024
Adult First Aid/CPR/AED
American Red Cross Training Services
Los Angeles, CA03-2023
Skills
- Bilingual - Fluent in English and Spanish
- POS system operations
- Leadership
- Cross-Selling/Upselling
- Time management
- Daily Reporting
- Consulting
- Inventory Management
- Product ordering
Timeline
Key-Holder/ Senior Boutique Coffee Specialist
Nespresso
02.2023 - Current
Key-Holder/ Retail Sales Consultant
Swarovski
11.2021 - Current
Cashier/Retail Sales Merchandiser
TJ Max
07.2020 - 03.2022
Associate of Science - Business Administration
Santa Monica College
Adult First Aid/CPR/AED
American Red Cross Training Services