Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
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Leslie Mentzer

Lexington,KY

Summary

Customer service has been the focus of most of my career. I enjoy connecting with my clients and giving them the best objective experience obtainable. I have been in many roles that have allowed me to gain knowledge in business management. I thrive in creating an organized and efficient environment, and always welcome the opportunity to learn new skills.

Overview

18
18
years of professional experience

Work History

Hairdresser

Wolf & Ryan Salon
03.2023 - Current
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Salon Owner

Ephiphany Salon
01.2021 - 03.2023
  • Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
  • Maintained daily, monthly, and quarterly records of costs and revenue.
  • Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
  • Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
  • Maintained detailed client records to track preferences, providing personalized experiences during each visit.
  • Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.

Hairdresser

Planet Salon
05.2008 - 04.2014
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Store Manager

The Body Shop
01.2006 - 05.2008
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Cosmetology

J & M Academy of Cosmetology School
Frankfort, KY
05.2008

Skills

  • Balayage technique
  • Hair Straightening
  • Blow-Drying Expertise
  • Chemical safety
  • Hair styling techniques
  • Appointment Scheduling
  • Cleaning and sanitizing
  • Client consultation
  • Creative coloring
  • Hair analysis
  • Color Correction

Volunteer Work

  • Bible Study Fellowship Children's Coordinator (2019-2020)

     -Immanuel Baptist Church/Lexington, KY

     -Volunteer assignments, attendance collection, data entry


  • Parent Teacher Organization Treasurer (2020-2021)

     -Boonesborough Elementary/Richmond, KY

     -Fundraising, budgeting, banking, event planning 


  • Parent Teacher Organization President (2021-2022)

     -Boonesborough Elementary/Richmond, KY

     -Event planning/organizing, fundraising, team management 


Timeline

Hairdresser

Wolf & Ryan Salon
03.2023 - Current

Salon Owner

Ephiphany Salon
01.2021 - 03.2023

Hairdresser

Planet Salon
05.2008 - 04.2014

Store Manager

The Body Shop
01.2006 - 05.2008

Cosmetology

J & M Academy of Cosmetology School

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Leslie Mentzer