Leslie Mercado
Baker,CA
Summary
Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker. Energetic addition to your company successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.
Overview
7
7
years of professional experience
Work History
Teachers Aide
General Shafter School
08.2018 - Current
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of 6 children.
- Promoted physical, mental and social development using classroom games and activities.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Completed daily reports, meal count sheets and daily attendance logs.
- Weekly lesson planning for small groups
- Light clerical work when assisting and covering office receptionist
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Head Cashier Supervisor
The Home Depot Inc
06.2015 - 04.2018
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
Education
High School Diploma -
Ridgeview High School
Bakersfield, CAAssociate of Arts - Psychology
Bakersfield College
Bakersfield, CA05.2024
Skills
- Microsoft PowerPoint
- Student Support
- Educational Settings
- Classroom Organization
- Teach Social Skills
- Employee Performance Evaluations
- Front-End Support
- POS Systems
- Positive Reinforcement
- Customer Service
- Document Control
- Office Equipment Operation
- Customer and Client Relations
- Multi-Line Telephone Systems
- Verbal and Written Communication
Timeline
Teachers Aide
General Shafter School
08.2018 - Current
Head Cashier Supervisor
The Home Depot Inc
06.2015 - 04.2018
High School Diploma -
Ridgeview High School
Associate of Arts - Psychology
Bakersfield College
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