Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Merriman

Deerfield Beach

Summary

Dynamic Seabee Security Technician Specialist with the United States Navy, skilled in security system installation and effective communication. Proven track record in troubleshooting complex issues and enhancing team performance. Recognized for exceptional customer service and adherence to safety protocols, contributing to improved operational efficiency and client satisfaction.

Overview

13
13
years of professional experience

Work History

Seabee Security Technician Specialist

United States Navy, USN
Fort Lauderdale
07.2024 - Current
  • Provided technical support for software and hardware issues.
  • Assisted customers with troubleshooting and problem resolution.
  • Documented support interactions in ticketing system accurately.
  • Responded promptly to customer inquiries via phone and email.
  • Escalated complex issues to senior engineers as needed.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Resolved complex technical problems through root cause analysis techniques.
  • Provided remote assistance to end-users when needed.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Participated in continuous education programs to stay current with emerging tech trends and tools.
  • Led cross-functional team projects to improve system efficiency and reduce downtime.
  • Installed security systems and components in residential and commercial properties.
  • Conducted routine inspections of security equipment for functionality and compliance.

Heavy Equipment Operator

United States Navy, USN
Port Hueneme
02.2014 - Current
  • Collaborated with team members to execute construction and maintenance tasks efficiently.
  • Conducted routine inspections to ensure equipment safety and functionality.
  • Operated various heavy equipment including bulldozers and excavators.
  • Followed strict safety protocols to maintain a secure work environment.
  • Maintained accurate logs of equipment usage and maintenance activities.
  • Assisted in training new operators on equipment handling procedures.
  • Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
  • Cleared debris and prepared sites for upcoming construction projects.
  • Communicated effectively with supervisors regarding project progress and challenges.
  • Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
  • Operated excavators and other construction equipment to properly grade land.
  • Followed safety protocols while operating machinery in order to avoid accidents or injuries.
  • Transported materials around construction sites to work locations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Seabee Security Technician Specialist

United States Navy, USN
Beijing
07.2022 - 07.2024
  • Installed security systems for residential and commercial properties.
  • Conducted routine maintenance on alarm and surveillance equipment.
  • Responded to service calls for system malfunctions and repairs.
  • Collaborated with clients to assess security needs and solutions.
  • Trained junior technicians on installation procedures and safety protocols.
  • Documented service records and maintained inventory of equipment.
  • Provided excellent customer service during technical support interactions.
  • Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
  • Tested equipment, connections and signals to verify security system functionality.
  • Planned security installations by surveying locations, laying out equipment and reading wiring plans.
  • Collaborated with other technicians to resolve complex issues quickly and efficiently.
  • Troubleshot complex issues related to networked security products such as cameras, motion detectors, and door locks.

Heavy Equipment Operator

United States Navy, USN
Naples
08.2019 - 08.2021
  • Operated various heavy equipment including bulldozers and excavators.
  • Conducted routine inspections to ensure equipment safety and functionality.
  • Collaborated with team members to execute construction and maintenance tasks efficiently.
  • Followed strict safety protocols to maintain a secure work environment.
  • Assisted in training new operators on equipment handling procedures.
  • Maintained accurate logs of equipment usage and maintenance activities.
  • Communicated effectively with supervisors regarding project progress and challenges.
  • Cleared debris and prepared sites for upcoming construction projects.
  • Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
  • Operated front end loader to move dirt and different base materials.
  • Followed safety protocols while operating machinery in order to avoid accidents or injuries.
  • Loaded and unloaded trucks with construction materials such as gravel, sand, and asphalt.
  • Operated excavators and other construction equipment to properly grade land.
  • Performed routine inspections on all heavy machinery prior to use.
  • Transported materials around construction sites to work locations.
  • Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
  • Kept equipment fueled and ready for immediate use to support scheduling demands.
  • Learned about new equipment and related attachments while maintaining knowledge of items used daily to meet job requirements.
  • Operated equipment to move and position raw materials or finished components.
  • Transported materials from one site to another using off-road vehicles.
  • Oversaw proper PPE use to facilitate working conditions compliant with safety regulations.
  • Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
  • Maintained detailed records of hours worked, materials used, and completed jobs.
  • Inspected faulty equipment to identify and address root causes.
  • Finished shop cleaning, servicing, and storing after each shift.
  • Accurately estimated material needs based on job specifications provided by supervisor.
  • Assisted drivers, equipment operators, and other employees in grouping and sorting materials.
  • Promoted continuous improvement of workplace safety and environmental practices.

Crane Program Manager

United States Navy, USN
Naples
08.2019 - 08.2021
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Achieved cost-savings by developing functional solutions to problems.

Office Administrative Assistant

Titan Title & Closing
Springfield
02.2012 - 01.2014
  • Managed closing documentation for real estate transactions efficiently.
  • Coordinated communication between buyers, sellers, and agents smoothly.
  • Prepared and reviewed closing statements for accuracy and compliance.
  • Assisted in organizing necessary paperwork for timely closings.
  • Maintained electronic files and records for easy retrieval.
  • Scheduled appointments with clients and notaries effectively.
  • Ensured adherence to legal regulations throughout the closing process.
  • Conducted audit of loan documentation for verification of loan funding.
  • Communicated with customers, lending personnel and title companies to coordinate closing activities.
  • Engaged bank approved appraisers and environmental firms to foster external relationships.
  • Compiled documentation to check for completeness, accuracy and legibility of data entry for new credit facilities and existing loan modifications.
  • Developed relationships with various vendors within the industry including appraisers, surveyors, home inspectors.

Education

Bachelor of Arts - Business Administration

University of La Verne
La Verne, CA
12-2024

MBA - Finance

Florida Technical College
Orlando, FL

Skills

  • Financial analysis
  • Project management
  • Effective communication
  • Security awareness training
  • Security system installation
  • Multitasking Abilities
  • Written and verbal communication
  • Task prioritization
  • Job estimation
  • Time management abilities
  • Attention to detail
  • Teamwork and collaboration
  • Communication skills
  • Safety protocols adherence
  • Customer service
  • Team collaboration
  • Equipment maintenance
  • Problem solving

Timeline

Seabee Security Technician Specialist

United States Navy, USN
07.2024 - Current

Seabee Security Technician Specialist

United States Navy, USN
07.2022 - 07.2024

Heavy Equipment Operator

United States Navy, USN
08.2019 - 08.2021

Crane Program Manager

United States Navy, USN
08.2019 - 08.2021

Heavy Equipment Operator

United States Navy, USN
02.2014 - Current

Office Administrative Assistant

Titan Title & Closing
02.2012 - 01.2014

Bachelor of Arts - Business Administration

University of La Verne

MBA - Finance

Florida Technical College

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