Leslie Meurant
Lawton,OK
Summary
Dynamic administrative professional with a proven track record at Comanche Nation Housing Authority, excelling in multitasking and client relations. Recognized for maintaining confidentiality while managing sensitive information and enhancing customer satisfaction. Proficient in housing data systems and effective communication, fostering strong relationships and delivering exceptional service.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Cards Department
Fort Sill National Bank
06.2025 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Administrative Assistance/ Receptionist
Comanche Nation Housing Authority
08.2021 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated multi-lined phone system; directed clients to proper department for their needs.
- Processed payments for tenants, utilizing POS in HDS (Housing Data System), and credit card machine.
- Processed and received support documentation for applications per CNHA (Comanche Nation Housing Authority), and HUD guidelines.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided case management for Comanche tribal members seeking emergency assistance with TBRA (Tenant Based Rental Assistance), health and safety homeowner repairs with ICDBG (Indian Community Development Block Grant), housing payments and utility assistance due to COVID-19 pandemic with ERAP (Emergency Rental Assistance Program), and HAF (Homeowner Assistance Fund).
- Continued NAHASDA online training to maintain knowledge of HUD programs for housing.
- Established trusting relationships with clients fostering open communication and rapport building.
- Managed travel arrangements (per diem, flights, mileage, hotel) for management and specialists when attending training. Utilized GSA (U.S. General Services Administration) for proper per diem, hotel and mileage rates.
- Created informational booklets and slideshow for monthly Board Of Commissioners (BOC) meetings.
Mobile Expert
T-Mobile by CC Communications
09.2020 - 03.2021
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
Caseworker
American Red Cross- Services to the Armed Forces
09.2017 - 12.2018
- Received incoming calls, interviewed United States service members or family members requests for service.
- Utilized case management system to determine eligibility, assessing their needs and provided appropriate services.
- Composed and delivered ECM (Emergency Communication Messages) to stateside, and deployment locations, and ships using military networks.
- Performed outbound activities; emergency verifications, coordinating case management services with the jurisdiction military chapter/ station. Also, provided follow-up actions needed for complete and timely client services.
Certified Zumba Instructor/Administrative Assistant
Comanche Nation Fitness Center
06.2013 - 03.2016
- Increased class attendance by creating fun and engaging Zumba routines.
- Received positive evaluations from participants due to clear instruction, high energy, and an encouraging attitude during classes.
- Boosted community involvement through organizing and leading charity Zumba events.
- Provided tips on course safety and watched students for signs of fatigue and injury.
- Demonstrated proper form and technique to prevent injury.
- Adapted classes to meet needs of participants with varying fitness levels.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Maintained sanitary environment for clients and staff
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Monitored office supplies inventory, ensuring availability of essential items.
Education
High School Diploma -
Cache High School
Cache, OK05-1998
Skills
- Effective verbal and written communicator
- Professional phone and in-person etiquette; provided active listening skills for clients
- Capacity to multitask responsibilities, and prioritize tasks efficiently with exceptional organizational skills
- Empathetic and patient, ability to handle sensitive information with discretion and confidentiality
- Adaptable to changing situations and priorities
- Collaborates effectively with colleagues and other departments
- Professional demeanor, appearance and conduct at all times
- Proficient in use of office equipment, software and communication tools
- Friendly, positive attitude
- Customer service
- Problem-solving
- Attention to detail
Timeline
Cards Department
Fort Sill National Bank
06.2025 - Current
Administrative Assistance/ Receptionist
Comanche Nation Housing Authority
08.2021 - 02.2025
Mobile Expert
T-Mobile by CC Communications
09.2020 - 03.2021
Caseworker
American Red Cross- Services to the Armed Forces
09.2017 - 12.2018
Certified Zumba Instructor/Administrative Assistant
Comanche Nation Fitness Center
06.2013 - 03.2016
High School Diploma -
Cache High School