Leslie Middaugh
Minot,ND
Summary
Professional with strong background in team leadership and operational efficiency. Adept at coordinating tasks, ensuring smooth workflows, and meeting deadlines. Known for fostering collaboration, adapting to changing needs, and driving team success. Skilled in problem-solving, communication, and maintaining high standards in dynamic environment.
Overview
20
20
years of professional experience
Work History
Closing Team Lead
Target
Minot, North Dakota
09.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Achieved an 80 percent goal with a 5 hour time frame.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
Annuity Specialist
ING/ Cognizant
Minot, North Dakota
05.2011 - 12.2013
- Company has since dissolved
- Assisted compliance team in ensuring adherence to regulatory requirements.
- Streamlined application workflows, reducing processing time and enhancing accuracy.
- Conducted comprehensive risk assessments for potential clients to ensure suitability of annuity products based on individual needs and goals.
- Implemented effective communication strategies for presenting complex information on various types of annuities to both colleagues and clients alike.
- Processed approximately 50 or more documents a day to ensure compliance with operational standards and procedures.
- Coordinated data entry and verification to maintain accuracy across systems.
Closing Shift Manager/Assistant Bookkeeper
Marketplace Foods Arrowhead
04.2006 - 04.2011
- Led closing team to ensure timely and accurate completion of transactions.
- Streamlined closing processes, enhancing efficiency and reducing errors.
- Developed training programs to improve staff performance and customer satisfaction.
- Mentored junior staff, fostering a culture of continuous improvement and accountability.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Increased customer satisfaction at the end of the day by maintaining exceptional standards of service during closing hours.
Education
Bachelor of Science - Managerial
Minot State University
Minot, ND01.2020
Skills
- Promotional planning
- Store security
- Reliable and responsible
- Task delegation
- Data Processor
- Management
- Customer Service
- Accounting
- Staff scheduling
- Goal-oriented planning
- Team leadership
- Sales expertise
Entrepreneurial Experience
Maddog 3D Design- Owner
- Strategic Sales Demographics for maximum output
- Quick Sales turnaround
- Picked Markets most suitable for products
Timeline
Closing Team Lead
Target
09.2013 - Current
Annuity Specialist
ING/ Cognizant
05.2011 - 12.2013
Closing Shift Manager/Assistant Bookkeeper
Marketplace Foods Arrowhead
04.2006 - 04.2011
Bachelor of Science - Managerial
Minot State University