Leslie Millan

Insurance.com Services

Newport Beach, CA

03.2014 - 01.2022

Asked probing questions to determine service needs and accurately input information into electronic systems.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Upheld quality control policies and procedures to increase customer satisfaction.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Developed strong customer relationships to encourage repeat business.
Processed insurance policy changes and updates accurately and efficiently.
Monitored policy renewals and contacted clients to discuss renewal options and changes.