Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Miller

Newnan,GA

Summary

Detailed-oriented and personable Office Manager with 10 years of experience in administrative support and customer service. Well-versed in streamlining office processes, utilizing office filing systems, providing administrative support, and coordinating front desk operations. Brings exceptional communication and organizational skills, proficiency in various office management software, and a proven record of customer retention and exceeding branch production goals.

Overview

14
14
years of professional experience

Work History

Office Manager

Northwest Exterminating
06.2014 - 08.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Softlines Team Leader

Target
01.2011 - 01.2014
  • Managed inventory levels effectively, reducing stockouts and maintaining optimal stock levels.
  • Resolved escalated customer issues professionally, maintaining a high level of customer satisfaction.
  • Analyzed sales data to identify trends and optimize inventory allocation.
  • Collaborated closely with cross-functional teams for successful promotional events and store initiatives.
  • Increased sales revenue through effective merchandise displays and strategic product placement.
  • Maintained a safe work environment by enforcing safety guidelines and conducting regular inspections.
  • Implemented loss prevention strategies to reduce shrinkage rates within the department.
  • Coordinated staff schedules, balancing workload while minimizing labor costs.
  • Continuously updated product knowledge to provide accurate information to customers regarding features, benefits, and care instructions.
  • Conducted regular performance evaluations, recognizing top performers and identifying areas for improvement.
  • Organized seasonal clearance events, maximizing sell-through rates on end-of-season merchandise.
  • Trained new team members on company protocols, leading to increased productivity and job satisfaction.
  • Oversaw daily operations in the softlines department, ensuring smooth workflow and efficient task completion.
  • Conducted, evaluated and created cycle counts to verify accurate inventory.

Education

Business Administration

University of West Georgia
Carrollton, GA

Skills

Report and document preparation
Records management
Time management
Scheduling
Decision making
Prioritization
Planning
Detail oriented
Creative problem solving
Interpersonal skills
Leadership abilities
Teambuilding and supervision
Oral and written communication skills

Timeline

Office Manager

Northwest Exterminating
06.2014 - 08.2024

Softlines Team Leader

Target
01.2011 - 01.2014

Business Administration

University of West Georgia

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Leslie Miller