LESLIE MILLER

Customer Care Representative

Envoy Airlines

05.1996 - Current

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Contributed to team success, consistently achieving call center performance metrics.
Maintained a high level of product knowledge to provide accurate information and support to customers.
Responded to customer needs through competent customer service and prompt problem-solving.
Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
Balanced competing priorities to meet deadlines while maintaining exceptional customer care standards.
Maintained high-quality service standards with thorough knowledge of company products, policies, and procedures.
Collaborated with cross-functional teams to resolve customer issues quickly and efficiently.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Explored alternative solutions when handling customer complaints, resulting in increased retention rates.
Cultivated strong relationships with clients through proactive outreach efforts, ultimately driving repeat business opportunities.
Demonstrated empathy and active listening skills, building rapport with customers to foster long-term loyalty.
Exceeded performance targets consistently through diligent follow-up on open cases and effective time management techniques.
Developed and maintained a deep understanding of evolving industry trends, ensuring the ability to provide informed recommendations and effectively address client inquiries.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Investigated and resolved customer inquiries and complaints quickly.