LESLIE MILLS
GAINESVILLE,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Correctional Sergeant
Department of Juvenile Justice
11.2019 - 01.2025
- Supervised staff and youth during daily activities and programs.
- Enforced facility rules and regulations to maintain safety and order.
- Conducted regular inspections of living areas for cleanliness and safety compliance.
- Mediated conflicts between youth to promote resolution and understanding.
- Documented incidents and daily activities in reports for record-keeping purposes.
- Diffused disruptive behavior by verbal interventions.
- Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
- Enforced discipline among inmates according to established rules and regulations.
- Communicated information regarding security, safety and operations through chain of command.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Ensured compliance with departmental policies, regulations and procedures.
- Promoted safety, order, and functionality of facility.
Branch Service Representative
World Finance
Cumming, GA
12.2017 - 06.2019
- Assisted customers with account inquiries and service requests.
- Handled cash transactions accurately and efficiently.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints and provided effective solutions.
- Participated in training sessions related to branch operations.
- Reconciled daily cash transactions in accordance with established procedures.
- Verified customer information such as identity documents and signatures on forms.
- Prepared and reviewed tax returns for individuals.
- Evaluated credit histories to determine loan eligibility and risk factors.
- Developed and maintained relationships with potential customers to increase loan business.
- Recommended loan approvals and denials based on customer loan application reviews.
- Approved or denied loan applications based on established guidelines.
- Maintained daily, monthly, and yearly operational standards.
MEMBER SERVICE REPRESENTATIVE
Planet Fitness
GAINESVILLE, GA
07.2015 - 07.2018
- Provided a welcoming environment for new and existing members.
- Educated members on gym equipment usage and fitness programs.
- Maintained cleanliness and organization of gym facilities and equipment.
- Handled member complaints with empathy and professionalism.
- Processed member transactions efficiently at the front desk.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Handled customer complaints in an efficient and courteous manner.
- Assisted with the opening of new accounts and processed account maintenance requests.
Customer Service Representative
Walmart
Cumming, GA
07.2015 - 07.2018
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Processed customer transactions efficiently and accurately.
- Managed cash register and balanced cash drawer daily.
- Assisted with inventory management and stock replenishment.
- Maintained a clean and organized checkout area for optimal efficiency.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
NORTH FORSYTH HIGH SCHOOL
04-2011
Skills
- Incident documentation
- Safety compliance
- Rule enforcement
- Staff supervision
- Conflict resolution
- Customer relationship management
- Team leadership
- Training development
- Emergency response
- Problem solving
- Cash handling
- Team building
- Multitasking capacity
- Teamwork
- Goal setting
- Effective communication
- Operational efficiency
- Problem-solving abilities
- Organizational skills
Certification
- First aid certification
- CPR certification
References
References available upon request.
Timeline
Correctional Sergeant
Department of Juvenile Justice
11.2019 - 01.2025
Branch Service Representative
World Finance
12.2017 - 06.2019
MEMBER SERVICE REPRESENTATIVE
Planet Fitness
07.2015 - 07.2018
Customer Service Representative
Walmart
07.2015 - 07.2018
High School Diploma -
NORTH FORSYTH HIGH SCHOOL
Similar Profiles
Jimmy MooreJimmy Moore
Facility Director at Georgia Department of Juvenile JusticeFacility Director at Georgia Department of Juvenile Justice
CHELSEA D. MEADOWSCHELSEA D. MEADOWS
Juvenile Social Worker II at Department of Juvenile JusticeJuvenile Social Worker II at Department of Juvenile Justice
Kaneshia McMorrisKaneshia McMorris
Graduate Assistant – Project FLEX at Northern Illinois University & Illinois Department of Juvenile JusticeGraduate Assistant – Project FLEX at Northern Illinois University & Illinois Department of Juvenile Justice
Zykeiyah BagleyZykeiyah Bagley
Licensed Practical Nurse at Department of Juvenile JusticeLicensed Practical Nurse at Department of Juvenile Justice
Jacob VickeryJacob Vickery
Restaurant Manager at Dairy Queen Grill & ChillRestaurant Manager at Dairy Queen Grill & Chill