Leslie Minutillo
Bloomingdale,IL
Summary
Employment in an organization where I may use my extensive marketing, customer service, sales & people skills.
My experience in the travel industry would be beneficial to the success of your organization. I have excellent people skills with many years of customer service & Operations. Per my past personal experience of traveling to many different places throughout the world, I feel I would be good asset to the success of this team.
Sales professional with proven track record in supporting sales teams and enhancing customer relations. Known for reliability and ability to adapt to changing needs, contributing to team success and achieving results. Possesses excellent communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Sales Assistant Small Groups Journeys
Abercrombie and Kent
10.2023 - Current
- Identify gaps in service and reach out to the guest/TA to advise
- Data entry for bookings that are less than 45 days from departure
- Front desk coverage – On rotation
- Process Deposits and send Invoice
- Send Invoice and ‘tick’ insurance, if necessary, when payment is made online
- Daily communication with guest/Travel Advisor answering general questions not related to sales/revenue-generated items
- Final check bookings
- Generate itinerary from TS as requested
- Send Supplier Advising for Private and Stopover bookings
- Collaborate with all internal departments and DMCs to facilitate finalizing the booking process
- Send Australia internal air tickets to guest/TA
- Generate a China visa letter upon request
- Rebook Goodwill
- Exclusive Resorts
- Ed Study
- Sending Air Quote
- Assist Guest Relations when post-tour issues require investigation into historical documentation
- Weekly thirty-minute meeting with TC/SA group
- Special projects or other related duties as required
Office Manager
Shadow Creek Development
05.2022 - 04.2023
- Bookkeeping
- Appointment setting
- Accounts payable
Esthetician
Self Employed
07.2016 - 05.2022
- Facials
- Chemical peels
- Waxing
- Training
- Helped at front desk when needed
Education
Esthetician License - Esthetician Course
01.2016
High School Diploma -
01.1993
Skills
- Results Driven
- Client Relationship Development
- Expertise in Sales Strategies
- Analytical Problem-Solving
- Point of sale operation
- Customer Insight Evaluation
- Collaborative Teamwork
- Customer relationship management
- Strategic Upselling Approaches
- Achieving Sales Targets
- Team Support
- Service Excellence
- Strong Organizational Skills
Timeline
Sales Assistant Small Groups Journeys - Abercrombie and Kent
10.2023 - Current
Office Manager - Shadow Creek Development
05.2022 - 04.2023
Esthetician - Self Employed
07.2016 - 05.2022
G Beauty And Skin Institute - Esthetician License , Esthetician Course
William Fremd High School - High School Diploma,
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