Leslie Mitchell
Martinsville,IN
Summary
Professional in the world of caring for patients in the health care environment as well in a retail setting. I work with honesty and integrity and I am a dependable employee. I demonstrate my ability to learn new tasks by asking questions and a lot of hands on learning. I am a team player.
Overview
28
28
years of professional experience
Work History
Patient Care Technician
WellNow Urgent Care
Martinsville, IN
12.2022 - Current
- Greeted and checked in patients,
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered phones promptly and directed calls appropriately.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Entered insurance, demographics and health history into patient database.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Informed patients of financial responsibilities prior to rendering services.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Checked patients in and out for appointments and collected co-payments.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Patient Care Technician
WellNow Urgent Care
Martinsville, IN
12.2022 - Current
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Collected samples from patients for laboratory testing purposes.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
Laboratory Technician
Cytox Lab llc
Martinsville, IN
03.2013 - 06.2022
- We raised pedigree mice for IVF research. I set up my own system of tracking the mouse history. I gave the female mice hormone injections. I sacrificed the mice. I dissected both female and male mice to remove the oocytes and sperm. We then sold those ententies to a company for their IVF research.
- Conducted quality control testing on incoming materials to ensure accuracy of results.
- Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
- Ensured that all laboratory areas were kept clean and orderly at all times.
- Developed processes and techniques to improve the efficiency of laboratory operations.
- Managed inventory levels by ordering supplies and ensuring stock is available when needed.
- Prepared solutions of reagents for use in experiments according to standard procedures.
- Processed specimens following established protocols while adhering to strict safety standards.
- Gathered biological samples for laboratory tests.
- Assisted in the development and maintenance of laboratory SOPs, improving process efficiency and consistency.
- Prepared specimens and forms for transport to outside laboratories.
Home Health Aide
Individual Support Services
Martinsville, IN
03.2011 - 07.2013
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Prepared meals and snacks according to prescribed diets.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Engaged patients in recreational activities such as reading books or playing games.
- Documented care provided and submitted notes to supervisor.
- Assisted clients with bathing, dressing and incontinence care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Medical Assistant
Avon Pediatrics
Avon, IN
08.2009 - 06.2010
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Organized patient charts before each day's clinic sessions began.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Measured vital signs and took medical histories to prepare patients for examination.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Pharmacy Technician
Value Plus Pharamcy
Moores, IN
03.1996 - 06.2009
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Received payment from customers and processed credit card transactions when necessary.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Operated cash registers to accept payments from customers.
- Entered prescription information into computer databases.
Medical Assistant
Martinsville Pediatrics & Allergy
Martin, IN
11.1999 - 06.2007
- Registered new patients into practice management software program accurately entering demographic information.
- Provided assistance to medical staff in performing minor surgical procedures.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Inspected equipment to ensure proper working order prior to use on patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected samples from patients for laboratory testing purposes.
- Organized patient charts before each day's clinic sessions began.
- Filed insurance claims forms in accordance with applicable regulations.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
- Administered medications under physician's supervision.
- Also gave allergy injections, performed allergy testing on children and adults. I prepared the patients allergy serum for allergy injections.
Education
Associate of Applied Science -
Ivy Tech Community College of Indiana
Indianapolis, IN04-1995
Skills
- HIPAA Compliance
- Medical Terminology
- Inventory Management
- Data Entry
- Indirect Patient Care
- Payment Collection
- Medication Dispensing
- Prescription Filling
- Supply Restocking
- Insurance Verification
- Drug Inventory Management
- Ordering and stocking medications
- Point of sale systems proficiency
- Stocking shelves
- Specimen Preparation
- Medical Laboratory Procedures
- Sample Preparation
- Interpersonal and written communication
- Specimen Processing
- Sample collection techniques
- Hazardous waste management
- Specimen Collection
- Anatomy and physiology
- Cell Culture
- Laboratory safety protocols
- Payment Processing
- ID Verification
- Cash Register Operation
- Cash Handling
- Customer Service
- Liquor Law Compliance
- Inventory Control
- Customer Relations
- Ordering and stocking
- Cash Drawer Balancing
References
References available upon request.
Timeline
Patient Care Technician
WellNow Urgent Care
12.2022 - Current
Patient Care Technician
WellNow Urgent Care
12.2022 - Current
Laboratory Technician
Cytox Lab llc
03.2013 - 06.2022
Home Health Aide
Individual Support Services
03.2011 - 07.2013
Medical Assistant
Avon Pediatrics
08.2009 - 06.2010
Medical Assistant
Martinsville Pediatrics & Allergy
11.1999 - 06.2007
Pharmacy Technician
Value Plus Pharamcy
03.1996 - 06.2009
Associate of Applied Science -
Ivy Tech Community College of Indiana