Leslie Montealegre
Lauderhill,FL
Summary
Professional healthcare administrator with proven expertise in managing chiropractic offices. Known for optimizing patient flow, streamlining administrative processes, and ensuring regulatory compliance. Strong focus on team collaboration, effective communication, and meeting evolving needs. Skilled in scheduling, billing, and maintaining patient records with high attention to detail. Adaptable and reliable, consistently driving results in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Chiropractic Office Manager
Avalon Medical
07.2022 - 05.2025
- Managed daily operations of the chiropractic office, ensuring a smooth workflow for patients and staff alike.
- Oversaw all aspects of patient care coordination, including appointment scheduling, treatment plans, and follow-up communication.
- Fostered a welcoming atmosphere within the waiting area that put patients at ease before their appointments began.
- Enhanced staff productivity through regular training sessions and performance evaluations.
- Increased patient retention by providing exceptional customer service and addressing any concerns promptly.
- Assisted with physical therapy
Front Desk Representative
TotalMD
01.2022 - 07.2022
- Maintained front desk cleaned and organized
- Greet and welcomed patients as they come and go
- Answer all incoming calls
- Check in and out patients, processed payments and updated financial report
- Scheduled appointments for all departments and specialist
- Completed referrals for patients to see specialist
- Look for specialist that are in network with patients health plan
- Requested medical records from hospitals
- Scanned and updated patients charts
- Mail out subpoenas for all car accident cases in a timely manner
- Assisted manager with placing supplies order for the office
- Assisted patients with filling out new patients paperwork and car accident cases when needed
Medical Records Support Associate
Mednax Medical Group
01.2020 - 11.2021
- As a medical records support associate, I assisted the Posting Administration Department by conducting the following:
- After payment batches are posted and reconciled, I identified flagged EOB’s within the batches and performs these duties prior to filing:
- Copied all cross practice payments
- Copied all secondary insurance EOB’s
- Copied all CBC’s (Credit Balances Created)
- For Hearing Screen only accounts: copied all secondary insurance.
- Faxes cover sheets to other Regions daily.
- Copied all non-paid EOB’s for other regions.
- Mailed out medical records, appeals, correspondence and claims to insurance companies
- Sent out back-up copies of payment and non-paid EOB’s to other regions on a weekly deadline.
- Distributed incoming faxes for Accounts Receivable department
- I provided support for Credit Balance Specialists
- I provided support for Accounts Receivable Manager/Supervisor
- I assisted the Patient Accounts Support
- I maintained strict confidentiality in accordance with HIPAA regulations and Company policy
Health Insurance Call Center Representative
Health Advisors
05.2019 - 12.2019
- Answer calls with clear and effective communication
- Pre-qualified insurance agents
- Prepare customer files for phone conversation with licensed agent
- Verify customer files for screening process with agent within state according to guidelines and HIPPA regulations
Medical Data Entry Clerk
Aptitude Marketing Group
09.2018 - 05.2019
- Maintained database by entering new and updated patient information
- Prepared source data for computer entry by compiling and sorting information.
- Verified and entered patient information by reviewing, correcting, and reentering data.
- Purged files to eliminate duplication of data.
- Maintained operations by following policies and procedures.
- Contributed to team effort by accomplishing related results as needed.
- Perform a variety of other duties as specified.
- Present a positive and professional demeanor of all job duties.
Education
High School Diploma -
Hollywood Hills High
Hollywood, FLSkills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Multitasking
- Organizational skills
- Computer skills
- Team leadership
- Training and development
- Patient scheduling
- Appointment management
- Office administration
Languages
Spanish
Timeline
Chiropractic Office Manager
Avalon Medical
07.2022 - 05.2025
Front Desk Representative
TotalMD
01.2022 - 07.2022
Medical Records Support Associate
Mednax Medical Group
01.2020 - 11.2021
Health Insurance Call Center Representative
Health Advisors
05.2019 - 12.2019
Medical Data Entry Clerk
Aptitude Marketing Group
09.2018 - 05.2019
High School Diploma -
Hollywood Hills High
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