I want to contribute my extensive sales, management and leadership experience in a collaborative environment while strategically growing market share.
Overview
28
28
years of professional experience
Work History
Product Sales and Services Team Lead
Vail Resorts International
10.2023 - Current
Mentored and trained fellow Greeter Team leads and frontline team members resulting in the highest performing mobile fulfillment and customer service team in the entire enterprise.
During the 2024 summer, lead the inside team as well as the outside team.
Also expanded knowledge to Guest Connect point of sale software system, reporting/auditing processes, built training materials for winter 24/25, and participated in the VRI leadership development program.
Mortgage Lending Officer
Zions Bancorporation
Salt Lake City, UT
07.2021 - 11.2022
Successful loan originations for the banks construction loan portfolio product.
Utilized sales, marketing, problem solving, project management and communications skills.
Left to assist with elderly mother who is now being cared for in memory care.
Senior Lending Advisor
Chase Bank
Park City, UT
07.2018 - 06.2021
Successful originations of high net worth banking clients and second home purchasers in Park City.
Specialized in complex deal structure which required excellent communication, loan flow management and problem solving skills.
Managed an extraordinary workflow for a fellow top producer while on maternity leave during the COVID pandemic.
Was recruited by Zions who had construction financing in a tight inventory market.
Senior Mortgage Advisor
Fairway Independent Mortgage
Park City, UT
08.2017 - 07.2018
Loan originations for this highly respected company.
Found that portfolio lending was necessary for personal book of business and was recruited away by JPM Chase.
Private Mortgage Banking Manager/Banker
Wells Fargo Home Mortgage
Salt Lake City, UT
09.1997 - 07.2017
Managed team of highly skilled loan originators in various locations throughout each state to serve high net worth customers in the bank and outside of the bank.
Worked in partnership with the wealth bankers, financial advisors and department heads to serve the existing bank customer base.
Maintained high rate of customer satisfaction while increasing sales performance year over year.
Prior branch and sales management experience included 15 years in Jackson Hole where branch was consistently in the top three lending institutions.
Education
M. S. - Real Estate Construction Management
University of Denver
B. A. - Communications
University of Washington
Leadership Jackson Hole Graduate -
University of Wyoming
Skills
Business development strategy and implementation
Strong personal sales production
Customer relationship development and management
Team leadership
Sales production and pipeline management
Recruitment, training, and performance development
Active listening
Critical thinking
Problem solving
Data and financial analysis
Risk management
Branch financial management
Collaborative cross-sell partnerships
Loan origination
Customer relationship management
Quality assurance and regulatory compliance
Effective communication, including conflict resolution
Organizational skills with attention to detail
Proficient with MS Office, Google suite, Zoom and quickly learns new software
Dependable, reliable self-starter with a high level of integrity
Home Aid Utah, Greater Salt Lake City chapter, 01/01/17, 11/01/22, HAU mission is to help people experiencing or at risk of homelessness build new lives through construction, community engagement, and education.
Soroptimist International of Ogden, Ogden Chapter, Soroptimist is a global volunteer organization empowering women and girls with education and training. Past President of both Ogden and Jackson Hole chapters.
SK8JH Inc, DBA JH Winter Wonderland, Board member. Founder and on-going board member for non-profit providing winter ice in Jackson Hole.
<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform