Leslie Moore
Brooklyn,NY
Summary
Sociable Customer Success Manager versed in applying conflict resolution strategies to escalated customer complaints. Helpful team leader passionate about training others in customer satisfaction. Noted for creativity in customer support strategies.
Overview
25
25
years of professional experience
Work History
Internet Marketing/Inside Sales/Sales Coordinator/Customer Success Manager
A City Discount/Peachtrader LLC
Norcross, GA
01.2013 - Current
- Generating new and repeat business by providing product and technical information and determining customer requirements and expectations in order to recommend specific products and solutions
- Recommending alternate products based on cost, availability or specifications
- Presenting price, credit and terms in accordance with standard procedures and customer’ profitability profiles
- Processing customer transactions such as quotes or contracts accurately
- Recommending items needed by customers to increase customers to increase customer satisfaction and improve transaction profitability
- Increasing accounts by average order size by means of cross-selling, up-selling, add-ons and offering promotional items
- Contacting customers following sales to ensure ongoing customer satisfaction
- Remaining current on consumer preferences, changes in local codes and product developments by attending team meetings, vendor training and trade shows, or reading trade journals
- Develop easy-to-use, clear concise, comprehensible content
- Research web copy
- Responsible for developing rich, quality content for online site
Inside Sales/Customer Service Representative
Instawares Restaurant Supply
Kennesaw, GA.
01.2004 - 01.2013
- Process hard copy orders for customer’s that have line of credit approved
- Process quotes on quantity and special ordered items
- Answer questions regarding products, inquiries and availability
- Process orders via internet, phone and fax
- Customer service technical support
- Process orders and negotiate pricing
- Provide service for will call orders
Customer Service Specialist
Department of Environmental Protection
Corona, New York
01.1995 - 01.2002
- (Water and Sewer Billing)
Education
South University
2012
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Bauder College
2005
Skills
- Resourcefully skilled in analyzing and solving problems
- Ability to work well with others as well as independently
- Effective Customer Communication
- Interpersonal Communication skills
- Customer Loyalty
- High-Volume Environments
- Conflict Resolution Techniques
- Understanding Customer Needs
- Responding to Difficult Customers
- Upselling Products and Services
- Renewal Opportunities
Timeline
Internet Marketing/Inside Sales/Sales Coordinator/Customer Success Manager
A City Discount/Peachtrader LLC
01.2013 - Current
Inside Sales/Customer Service Representative
Instawares Restaurant Supply
01.2004 - 01.2013
Customer Service Specialist
Department of Environmental Protection
01.1995 - 01.2002
South University
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Bauder College
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