Leslie Moore
Brooklyn,NY
Summary
Social Customer Success Manager versed in applying conflict resolution strategies to escalated customer complaints. Helpful team leader passionate about training others in customer satisfaction. Noted for creativity in customer support strategies. Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.
Overview
39
39
years of professional experience
Work History
Inside Sales/Sales Coordinator/Customer Success
A City Discount/Peachtrader LLC
01.2013 - 10.2023
- Trained over 25 new sales employees on sale processes and closely monitored work to optimize productivity
- Set up appointments with potential and current customers to promote new products and services
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues
- Reduced errors during sales and service processes by devising and deploying template responses
- Compiled client profiles and entered information into operating
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service
- Worked Remotely from 6/2022 to 10/2023
- Answered average of 50+ incoming customer calls daily.
Inside Sales/Customer Service Representative
Instawares Restaurant Supply (Supplies On The Fly)
01.2004 - 01.2013
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer Service and Billing (Water Department)
Department of Environmental Protection
01.1991 - 01.2000
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered prompt service to prioritize customer needs
- Responded proactively and positively to rapid change
- Educated customers about billing, payment processing and support policies and procedures
- Promptly responded to inquiries and requests from prospective customers
- Maintained up-to-date knowledge of product and service changes
- Investigated and resolved customer inquiries and complaints quickly
- Managed over 50 customers per day
Adult Shelter Program Aide Specialist
Mount Olive Church Shelter
01.1985 - 12.1989
- Worked closely with Social Workers
- Maintained records of patients well being
- Worked with at risk clients (Schizophrenia & substance abuse patients regularly)
- Worked with hospitals in placing clients
- Assisted with their personal needs to include clothing, food and money.
- Worked with psychiatrist on site
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents and reports.
- Conducted research and analyzed data to inform program decisions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Developed and implemented strategies to streamline office operations.
- Created and updated records and files to maintain document compliance.
- Monitored adult activities throughout day for safety.
- Reported issues immediately to supervisor for quick resolution.
Education
Some College (No Degree) - Interior Design
Bauder College
Atlanta, GASome College (No Degree) - Psychology
South University Online
Savannah, GA12.2012
Skills
- Planning and Coordination
- Critical Thinking
- Active Listening
- Problem-Solving
- Team building
- Flexible and Adaptable
- Clerical Support
- Excellent Communication
- Inside sales
- Succession planning
Unit
Unit 1A
Timeline
Inside Sales/Sales Coordinator/Customer Success
A City Discount/Peachtrader LLC
01.2013 - 10.2023
Inside Sales/Customer Service Representative
Instawares Restaurant Supply (Supplies On The Fly)
01.2004 - 01.2013
Customer Service and Billing (Water Department)
Department of Environmental Protection
01.1991 - 01.2000
Adult Shelter Program Aide Specialist
Mount Olive Church Shelter
01.1985 - 12.1989
Some College (No Degree) - Interior Design
Bauder College
Some College (No Degree) - Psychology
South University Online
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