Leslie Moore
Dublin,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level care giver position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Receptionist
Story Point Powell North
3872 Attucks Drive, Powell, Ohio 43065
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Teacher
Columbus City Schools
270 East State Street, Columbus, Ohio 43215
04.2013 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Customer Service Representative
JCPenney Logistics Center
5555 Scarborough Blvd. Columbus, Ohio 43232
06.2017 - 10.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Master of Arts - Curriculum And Instruction
Ohio Dominican University
Columbus, OH12.2020
Bachelor of Arts - Early Childhood Education
Central State University
Wilberforce, OH05.2010
Fairmont Heights High School
Capitol Heights, MD06.1988
Skills
- Technical Support
- Customer Service
- Data Entry
- Bookkeeping
- Scheduling
- Telephone skills
- Organization skills
- Customer/Client relations
Timeline
Receptionist
Story Point Powell North
05.2023 - Current
Customer Service Representative
JCPenney Logistics Center
06.2017 - 10.2019
Teacher
Columbus City Schools
04.2013 - Current
Master of Arts - Curriculum And Instruction
Ohio Dominican University
Bachelor of Arts - Early Childhood Education
Central State University
Fairmont Heights High School