Leslie Moore
Dublin,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level care giver position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Receptionist
Story Point Powell North
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Teacher
Columbus City Schools
04.2013 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Customer Service Representative
JCPenney Logistics Center
06.2017 - 10.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Master of Arts - Curriculum And Instruction
Ohio Dominican University
Columbus, OH12.2020
Bachelor of Arts - Early Childhood Education
Central State University
Wilberforce, OH05.2010
Fairmont Heights High School
Capitol Heights, MD06.1988
Skills
- Technical Support
- Customer Service
- Data Entry
- Bookkeeping
- Scheduling
- Telephone skills
- Organization skills
- Customer/Client relations
Timeline
Receptionist
Story Point Powell North
05.2023 - Current
Customer Service Representative
JCPenney Logistics Center
06.2017 - 10.2019
Teacher
Columbus City Schools
04.2013 - Current
Master of Arts - Curriculum And Instruction
Ohio Dominican University
Bachelor of Arts - Early Childhood Education
Central State University
Fairmont Heights High School