LESLIE M TREVINO

• Prior claims handling from beginning to end- all encompassing issues that pertained to the claim:
  Reviewing the policies, identifying any coverage issues such as: business use/ unlisted drivers/ permissive drivers, excluded drivers, employee drivers, driving for Transportation Network Companies, making decisions on coverage verification/clearance, denial and recommending for MMR and or rescission of policy per allowed guidelines

• Evaluating claims and policies, investigating, and assessing liability, assessing coverage, negotiating settlements in accordance with set policies and procedures, providing empathetic service to insureds and claimants, continuation of Sr Claims Adjuster duties Infinity Property and Casualty Company.

- BODILY INJURY CLAIMS HANDLING
-Attempted to resolve non-repped bodily injury claims during initial contacts with claimants
- explained the bodily injury claims process to both insured and claimants and explained the required documentation: Policy limits disclosure authorization, wage disclosure authorization, medical authorization, ruled out liens
-built a claimant profile with all pertinent information considered in order to formulate a fair settlement amount, considering: statements, photos of damages, force of impact, avoidance actions from the affected party, pre-existing medical conditions and exacerbation of same due to impact
-explained the settlement/offer to claimant, including pen-ended release, full and final release, make an offer, negotiate/compromise and document all offer attempts
-execute full and final release, issue settlement payments

THEFT AND FIRE CLAIMS:
- Handled/worked to resolution- Theft Claims/ Fire Claims- sent out ROR, Affidavits, obtained financial records/ cell phone records/ vehicle sightings, set up Examination Under Oath when needed, completed all initial investigation and cleared any coverage issues - to resolve/pay the loss, or transfer to total loss for resolution or deny for MMR & rescission when applicable
- Worked alongside NICB agents in the recovery of stolen vehicles -processed and submitted required documentation to facilitate the retrieval of stolen vehicles recovered in Mexico for the repatriation process
- Produced training videos/materials together with NICB and inhouse SIU department to train adjusters on identifying fraudulent situations, learning to identify how damages occurred in a particular situation and to pursue a more thorough investigation for questionable damages, was the trainer for SIU training and assisted in examination of claims for SIU referral

• Company Overview: Infinity Property & Casualty Corp.
• Assigned, delegated, and managed workload for a 4-member team.
• Successfully led the team to consistently meet closings goals.
• Identified insurance coverage limitations with thorough examinations of claims documentation by interviewing insureds, claimants and witnesses and reviewing police reports.
• Determined liability outlined with coverage and assessed documentation.
• Actively listened to customers, handled concerns quickly and handled escalated issues.
• Proved successful working within tight deadlines in a fast-paced atmosphere.
• Tasked with reviewing and formulating professional responses to Dept of Insurance and Better Business Bureau complaints for various claims teams.
• Infinity Property & Casualty Corp.