Leslie Mull
Hickory
Summary
Results-driven Operations Manager with over 20 years of progressive experience in logistics, transportation, and office management. Proven record of optimizing processes, reducing costs, and driving operational efficiency through strategic planning, financial oversight, and strong leadership. Skilled in logistics coordination, billing management, and customer relations, with a focus on continuous improvement and service excellence.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
14
14
years of professional experience
1996
1996
years of post-secondary education
Work History
Operations Manager
Hicks Transport Group
Hickory
03.2023 - Current
- Direct daily financial and logistics operations to ensure on-time delivery, accurate billing, and tight receivables control.
- Streamline administrative and communication processes, improving workflow efficiency and cross-team collaboration.
- Oversee vendor relations, billing, and accounts management to maintain compliance and profitability.
- Managed daily operations for logistics and transportation services.
Office Manager
Rudisill Logistics
Newton
08.2022 - 03.2023
- Managed freight tracking, scheduling, and documentation to ensure timely, efficient deliveries.
- Resolved customer concerns promptly, improving service quality and client retention.
- Enhanced coordination between departments to streamline logistics and reduce downtime.
- Managed daily office operations and ensured smooth workflow.
Shipping Clerk
Century Furniture
Hickory
11.2021 - 07.2022
- Coordinated outbound shipments and maintained accurate inventory documentation.
- Improved delivery accuracy and reduced shipping delays through process improvements.
- Processed incoming and outgoing shipments for furniture products.
- Collaborated with customer service to resolve shipping inquiries efficiently.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
Administrative Assistant to CFO
Mississippi Furniture Xpress, LLC
Hildebran
10.2011 - 10.2021
- Managed financial records, accounts payable/receivable, and departmental reporting.
- Supported executive leadership with administrative and operational functions.
- Contributed to financial accuracy and transparency by maintaining detailed audit records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments and organized transportation logistics for shipments.
- Assisted with payroll processing by entering employee hours into the system.
Education
Newton-Conover High School
Newton , NCSkills
- Operations & Logistics Management
- Freight Coordination & Scheduling
- Billing & Financial Oversight
- Process Improvement & Cost Reduction
- Team Leadership & Communication
- Vendor & Client Relations
- Documentation Accuracy & Compliance
- Strategic Planning & Workflow Optimization
- Process optimization
- Customer service
- Data entry accuracy
- Attention to detail
- Spreadsheet tracking
- Freight billing
Timeline
Operations Manager
Hicks Transport Group
03.2023 - Current
Office Manager
Rudisill Logistics
08.2022 - 03.2023
Shipping Clerk
Century Furniture
11.2021 - 07.2022
Administrative Assistant to CFO
Mississippi Furniture Xpress, LLC
10.2011 - 10.2021
Newton-Conover High School