Leslie Naveh
Remote Sales and customer service
Pompano Beach,FL
Summary
Driven by a results-focused approach, I leveraged my decision-making and customer service skills at Skymasters Aviation LLC to enhance client satisfaction and streamline operations. My strategic initiatives in inventory management and relationship building led to significant business growth, showcasing my ability to drive operational excellence and foster enduring customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Manager position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
Skymasters Aviation LLC
Mr Ehud Naveh
04.2007 - 07.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Launched quality assurance practices for each phase of development
Receptionist/Sales Associate
Daytona Aerospace Inc.
01.2004 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Reduced incoming call response time by implementing an effective call routing system.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
Successories Retail Store
Self Employed Retail Shop Owmner
03.1991 - 01.1998
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
High School Diploma -
Meyers High School
Wilkes-Barre, PA06.1970
Skills
- Customer Service
- Decision-Making
- Relationship Building
- Flexible Schedule
- Document Preparation
- Quality Control
- Client Support
- Inventory Management
- Administrative Support
- Database Searching
Accomplishments
Understanding of products
Ability to speak clearly to customers , excellent phone and speaking voice.
Work with International companies in sales and conformance.
Contact and oversee sales orders completed .
Finding Markets for locating products for aircraft industries.
Pricing and posting information to customers inquiries.
Additional Information
I am a dedicated worker , now a retiree seeking remote employment
full or part time from my home based office. I have excellent phone skills and make an immediate positive impression
with perspective customers.
History includes retail experience , greeting customers, and driving sales .
Timeline
Skymasters Aviation LLC
Mr Ehud Naveh
04.2007 - 07.2022
Receptionist/Sales Associate
Daytona Aerospace Inc.
01.2004 - 06.2017
Successories Retail Store
Self Employed Retail Shop Owmner
03.1991 - 01.1998
High School Diploma -
Meyers High School