Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Leslie Nichols

Leslie Nichols

TX

Summary

Experienced with regional operations management, ensuring seamless execution across various locations. Utilizes strategic planning and operational oversight to drive efficiencies and meet organizational goals. Knowledge of team leadership and process optimization, creating positive impact on overall performance.

Overview

6
6
years of professional experience

Work History

Client Onboarding Manager

Moxie
08.2023 - Current
  • Account manager for onboarding RNs, MDs, NPs & PAs (Managing anywhere from 15-25 providers at a time)
  • Direct point of contact for each project in which I provide legal guidance (not advice), Moxie Suite set up (EMR), Pharma account set up, Standing orders/SOPS, MD onboarding and signing medical director to practice, insurance evaluation, website set up, etc
  • Provided guidance and support to managers regarding new hire integration, performance management, and development plans.
  • Specialty projects include Medline & Liquavida partnership, state compliance rollout, onboarding advanced provider implementation, training new onboarding managers, and CA provider PC migration.
  • Conducted thorough needs assessments to identify gaps in existing onboarding resources, leading to improvements in content and delivery methods.
  • CSTAT Score: 4.9 out of 5

Regional Director of Operations

Profile Plan LLC. - Corporate
06.2022 - 08.2023
  • Manage 9 weight management centers, 2 nationwide virtual platforms and the Profile Customer Service Center
  • Currently overseeing 50-60 coaches, 12 managers and a customer service team
  • Running an 8.7-million-dollar budget for 2023 with a 9.3-million-dollar projection
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Oversee budgeting, P&L statements, financial goals, and sales targets
  • Reduced expenditures for the region through cost analysis and effective budget management.
  • Hiring and Performance Evaluations - Quarterly
  • Collaborate with other senior managers on best practices and center efficiency
  • Enhanced employee satisfaction with targeted training programs and professional development opportunities.
  • Projects: New ticketing service for customer service center, revamp leadership training courses, implement new staffing module, coach incentive/productivity plan- cost reduction, revamp business plan buildout and 2023 KPI trackers.

Regional Manager

MSP Wellness LLC.- Largest Franchise Owner
04.2021 - 05.2022
  • Manage 14 weight management centers & staff
  • Strategic growth primarily focused on underperforming locations and increasing overall profitability
  • Recruit, hire and train new managers for a given area
  • Monitor overall sales, progress, and implement new SOP's
  • Minimize costs through controlled labor practices and scheduling
  • Collaborate with other senior managers on best practices and center efficiency
  • Ensuring quality, increased sales and profitability in territory
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.

Center Operations Manager

Profile by Sanford
06.2019 - 09.2020
  • Manage 1 weight management center and staff
  • Certified Profile Health Coach
  • Oversee operations of the center which includes staffing, scheduling, inventory management and managing a P&L statement
  • Leading and conducting orientation presentations on a regular basis
  • New member consultation(s) and onboarding
  • Introducing and effectively encouraging prospects to attend orientation
  • Tracking program effectiveness includes retention of members, weight loss averages, reduction in medical issues, and revenue analysis
  • Assisting with providing program development, staff education and best practices
  • Providing leadership and mentoring Profile Coaches which entails, but isn't limited to, clinical needs in training, organizing, upselling profile products, standardizing, and optimizing of workflows relative to delivery of care to the Profile Members.

Franchise Development Director

Home Well Senior Care Corporate Office
04.2018 - 06.2019
  • Report directly to the Chief Executive Officer and Chief Financial Officer
  • Responsible for franchise sales, sales development, lead generation, and management of the pipeline (potential prospects)
  • Point of contact for all potential franchise prospects
  • Accountable for representing and educating potential candidates on the HomeWell Senior Care Brand
  • Guild prospects through development process including approvals, financing, and operations
  • Record and update conversation history, progress, and documentation in CRM and other company databases
  • Interview, vet, and present candidates to our internal selection committee to include majority shareholder
  • Assist with establishing and opening new locations
  • Franchise services and onboarding experience.

Education

MBA - Healthcare Management -

Florida Institute of Technology

Bachelors in Business Administration and Healthcare Management -

Florida Institute of Technology

Skills

  • Operational Efficiency
  • Data-driven decision-making
  • Strategic planning and execution
  • Coaching and Mentoring
  • Project Management
  • Team direction
  • Process Improvement

References

References available upon request.

Timeline

Client Onboarding Manager

Moxie
08.2023 - Current

Regional Director of Operations

Profile Plan LLC. - Corporate
06.2022 - 08.2023

Regional Manager

MSP Wellness LLC.- Largest Franchise Owner
04.2021 - 05.2022

Center Operations Manager

Profile by Sanford
06.2019 - 09.2020

Franchise Development Director

Home Well Senior Care Corporate Office
04.2018 - 06.2019

Bachelors in Business Administration and Healthcare Management -

Florida Institute of Technology

MBA - Healthcare Management -

Florida Institute of Technology

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Leslie Nichols