Leslie Nolte
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Outside Service Attendant
Palo Alto Hill Golf And Country Club
03.2022 - Current
- Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
- Fostered a positive work environment by maintaining open lines of communication with coworkers and supervisors, addressing any concerns or issues as they arose.
- Managed inventory levels for supplies such as towels, tees, scorecards, pencils, ball markers to guarantee availability when needed most.
- Assisted event coordinators in setting up tournaments or special functions at the course, ensuring a successful outcome for all parties involved.
- Enhanced customer satisfaction by efficiently greeting and assisting guests upon arrival at the golf course.
- Ensured proper storage of guest belongings by securely organizing clubs in the bag room or other designated areas.
- Maintained cleanliness of golf carts, ensuring a positive experience for all patrons.
- Promoted a friendly atmosphere by engaging in conversation with members and guests about current events or other relevant topics.
- Improved guest experiences by promptly addressing any issues or concerns related to the outside services area.
- Provided exceptional customer service while assisting guests with loading and unloading their golf bags onto carts.
Custom Printer
Soccer Pro, Inc.
09.2018 - 03.2020
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
- Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
- Ensured accurate project completion through meticulous attention to detail in alignment, registration, and curing processes.
- Demonstrated adaptability with proficiency in both manual and automatic press operations while maintaining consistent quality across all projects.
Service Department Dispatcher
Therma
08.2007 - 11.2008
- Contributed to increased first-time fix rates by dispatching the appropriate technician based on skill set and experience level for each job type.
- Handled complex customer complaints professionally, escalating them when necessary while maintaining a supportive role throughout resolution processes.
- Coordinated technician assignments for optimal coverage of service areas and reduced response times.
- Managed high call volumes, prioritizing emergency situations and maintaining clear records of all service requests.
- Maintained accurate and up-to-date records of all dispatched jobs, ensuring a clear audit trail for future reference or analysis.
- Maintained strong relationships with technicians, promoting open communication lines for updates on job status and completion times.
- Answered phone calls and responded to customer emails.
Customer Service
Amberwood Products
10.2005 - 08.2007
- Answered customers' questions and providing exceptional customer service.
- Scheduled appointments for inspection and repairs.
- Placed orders for needed parts and materials
- Kept track of all ordered parts and delivery dates.
Receptionist
Klassen Tractor Service
01.2005 - 10.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Receptionist
Bay Area Balancing And Cleanrooms
10.2002 - 07.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
No Degree -
Ultimate Academy Event And Wedding Planning
02.2024
High School Diploma -
East Union High School
Manteca, CA06.2001
Skills
- Strong Work Ethic
- Cleanliness and hygiene
- Safety awareness
- Initiative and Self-Motivation
- Teamwork and Collaboration
- Problem-Solving
- Customer service and assistance
- Punctual and Reliable
- Heavy Lifting
- Organizational abilities
- Flexible Schedule
- Professional Appearance
- Attention to Detail
- Valid Driver's License
- Decision-Making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Ultimate Academy Event and Wedding Planning Completed February 2024
Timeline
Outside Service Attendant
Palo Alto Hill Golf And Country Club
03.2022 - Current
Custom Printer
Soccer Pro, Inc.
09.2018 - 03.2020
Service Department Dispatcher
Therma
08.2007 - 11.2008
Customer Service
Amberwood Products
10.2005 - 08.2007
Receptionist
Klassen Tractor Service
01.2005 - 10.2005
Receptionist
Bay Area Balancing And Cleanrooms
10.2002 - 07.2004
No Degree -
Ultimate Academy Event And Wedding Planning
High School Diploma -
East Union High School
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