Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Leslie Odom

Macon,GA

Summary

Experienced Professional who understands full lifecycle development methodologies needed to execute and improve an organization’s products. Focused on driving product strategy to deliver value to customers and meet business objectives. Driven collaborator skilled in launching, upgrading, and debugging existing software. Experience leading projects, working with cross-functional teams, and completing projects on-time. Seamlessly manages workloads and meets challenging deadlines with quality. Versatile associate always working to be insightful, resourceful while maintaining a meticulous approach to accomplish goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Product Owner

GEICO
12.2019 - 10.2023
  • Aligned with Engineering Teams and Business Stakeholders to scope system requirements
  • Owned, prioritized, and wrote user stories for multiple to 8–10 person Engineering teams to maintain backlog health
  • Scheduled and lead ceremonies including not limited to demos, daily stand ups, retrospectives, grooming and refinement sessions
  • Utilized Azure Dev Ops, Project Roadmaps, Trello Boards to manage delivery plans, estimates and analytics
  • Participated and provide updates in Portfolio, WSJF, and Brice department meetings
  • Collaborated with other product owners on embedded Agile Release Trains and other department cross cutting Release Trains
  • Successfully delivered projects with over a half million dollar of value savings such as ERS Reduce Mileage Project
  • Implemented a Commercial Common Que in ATLAS to add value to support the organization vision of expanding lines of business serviced
  • Delivered Salvage Lienholder Portal with expected value of $850,00 and reduction of 22.4 FTE (Full Time Equivalents)
  • Implemented and tested enhancement feature using Spec Flow, Test Cafe and ETM to improve product functionality and extend performance
  • Analyzed existing systems and databases then recommended enhancements to solve business needs
  • Built road maps for claims portfolio meetings to discuss product development and timelines
  • Troubleshot incidents reported by end-users to identify system defects and worked to create recommendations to resolve system failures.

Technical System Analyst

GEICO
12.2015 - 12.2019
  • Aligned with Engineering Teams and Business Stakeholders to scope system requirements
  • Owned, prioritized, and wrote user stories for multiple to 8–10 person Engineering teams to maintain backlog health
  • Scheduled and lead ceremonies including not limited to demos, daily stand ups, retrospectives, grooming and refinement sessions
  • Utilized Azure Dev Ops, Project Roadmaps, Trello Boards to manage delivery plans, estimates and analytics
  • Participated and provide updates in Portfolio, WSJF, and Brice department meetings
  • Collaborated with other product owners on embedded Agile Release Trains and other department cross cutting Release Trains
  • Successfully delivered projects with over a half million dollar of value savings such as ERS Reduce Mileage Project
  • Implemented a Commercial Common Que in ATLAS to add value to support the organization vision of expanding lines of business serviced
  • Delivered Salvage Lienholder Portal with expected value of $850,00 and reduction of 22.4 FTE (Full Time Equivalents)
  • Implemented and tested enhancement feature using Spec Flow, Test Cafe and ETM to improve product functionality and extend performance
  • Analyzed existing systems and databases then recommended enhancements to solve business needs
  • Built road maps for claims portfolio meetings to discuss product development and timelines
  • Troubleshot incidents reported by end-users to identify system defects and worked to create recommendations to resolve system failures.

Customer/Claims Service Manager

GEICO
05.2006 - 12.2015
  • Conducted regular performance evaluations, provided coaching and mentoring to team members
  • Led a team of 10-12 Claims and Service Supervisors, overseeing daily operations, performance metrics, and training initiatives
  • Implemented targeted training programs to improve team skillsets and overall performance
  • Managed department staffing and expense budgets for over four hundred associates
  • Created and delivered comprehensive reports on team performance trends, enabling data-driven decision-making for management
  • Analyzed customer feedback and developed strategies to enhance customer satisfaction, leading to a 4pt improvement in Net Promoter Score (NPS) over a 6-month period.

Claims Service Supervisor

GEICO
06.2003 - 05.2006
  • Supervised teams of 10-12 adjusters overseeing daily operations, performance metrics including training
  • Analyzed customer feedback and developed strategies to enhance customer satisfaction, leading to a 3pt improvement in Net Promoter Score (NPS) over a 90-day period
  • Monitored agent performance, provided feedback, coaching, and mentoring to improve individual and team performance.

Education

Masters Business Administration (MBA) -

Georgia College And State University
05.2007

Bachelor of Science - Business Marketing -

Fort Valley State University
05.2000

Skills

  • Documentation Review
  • Interface Design and Implementation
  • Rapid and Adaptive Application Development
  • Project Management
  • Strategic Planning
  • Extensive Supervision & Leadership
  • Skilled Collaborator
  • Product Owner
  • Solution Oriented Professional
  • Administration and Organization
  • Resolute & Trustworthy
  • Critical Thinking
  • Committed High Achiever

Certification

  • SAFe 5.1 – Product Owner-Product Manager Certified (PO/PM), 11/2022
  • Microsoft, AZ-900, 11/2022

Timeline

Product Owner

GEICO
12.2019 - 10.2023

Technical System Analyst

GEICO
12.2015 - 12.2019

Customer/Claims Service Manager

GEICO
05.2006 - 12.2015

Claims Service Supervisor

GEICO
06.2003 - 05.2006

Masters Business Administration (MBA) -

Georgia College And State University

Bachelor of Science - Business Marketing -

Fort Valley State University

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