Summary
Overview
Work History
Education
Skills
References
Timeline
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Leslie Ortbals

Summary

Dedicated, eager, and detail-oriented employee who is passionate about patient care within the medical field. Leads with empathy, positivity, and inclusivity, while continuing to strive for the best possible outcomes.

Overview

6
6
years of professional experience

Work History

Front Desk Medical Receptionist

Lumia Medical Spa
07.2023 - Current
  • Maintained compliance with industry regulations, licensing requirements, and safety standards to ensure the highest level of professionalism within the medical spa.
  • Managed client records and ensured strict confidentiality of sensitive personal information for a trustworthy and professional experience.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Communicated with patients, ensuring that medical information was kept private.
  • Asked questions to further my knowledge and understanding of required skills.
  • Maintained detail-oriented communication with leadership and co-workers, as well as with clients to ensure best outcomes for clients
  • embraced a positive demeanor in order to make all clients feel safe and welcome

Camp Counselor

Country Day School
01.2020 - Current
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.

Clinical Nursing Student

MU Health Care, Columbia College
10.2022 - 05.2023
  • Administered medications safely and accurately, adhering to strict protocols for dosage and administration.
  • Assessed patients' needs and developed individualized care plans to enhance recovery.
  • Applied evidence-based practice principles in providing high-quality nursing care for optimal patient outcomes.
  • Developed strong rapport with patients through active listening, empathy, and effective communication skills.
  • Actively sought feedback from clinical instructors and preceptors to continuously improve nursing practice and professionalism.
  • Provided compassionate care to diverse populations, addressing unique cultural and language barriers.
  • Conducted thorough head-to-toe assessments of newly admitted patients while making careful documentation of findings.
  • Educated patients and families on disease prevention, management strategies, and self-care techniques.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Monitored patient reactions after administering medications and IV therapies.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Effectively inserted IV catheters
  • Urinary Catheter insertion in both male and females
  • Wound care skills
  • CPR/BLS certified
  • Asked questions frequently to further my knowledge and clarify any action that I was unsure of.

PSR

MU Health Care Ellis Fischel
08.2022 - 05.2023
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing using medical charting systems.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.

CTA-C

MU Health Care Surgical Specialties
01.2022 - 08.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Upheld infection control and prevention policies across different patient-facing areas.

Sales Associate

Speckled Frog Toys & Books
01.2020 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Teachers Aid

Learning Star Preschool
01.2019 - 01.2020

Teachers Aid

Briarwood Early Learning
01.2019 - 01.2020
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Educated students in foundational concepts such as shapes, numbers, and letters.

Teachers Aid

Paper Moon Early Learning
01.2019 - 12.2019
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Educated students in foundational concepts such as shapes, numbers, and letters.

Education

100 Credit Hours Total - Health Science, Minor in Human Development

University of Missouri
Columbia MO

Nursing Student On Official Medical Leave - Nursing

Columbia College
Columbia MO

Skills

Special Skills:

  • Patient-Centered Approach: Compassionate, empathetic, and positive, with a strong commitment to respecting and including diverse backgrounds no matter age, race, ethnicity, gender, sexual orientation, or socio-economic status Prioritizes ensuring patient safety, education, and experience by following guidelines, using appropriate communication skills, asking for assistance if necessary
  • Clinical Expertise: BLS and CPR certified Proficient in medical terminology and pharmacology, experience in inpatient and outpatient care, HIPAA compliance, and Experienced in blood glucose monitoring, vital signs, PPE, patient hygiene and encouraging ADLs, IV insertion, sterile technique, catheter insertion and care, patient assessment, and wound care Understands proper body alignment, scope of practice, and values company policy and procedure
  • Technical Proficiency: Adept with medical technology and computer programs, especially electronic medical records Skilled in patient scheduling, registration, and medical charting Proficient with medical terminology
  • Organizational Skills: Efficient in managing appointments, workflow optimization, and maintaining detailed medical documentation
  • Problem-Solving and Adaptability: Quick to address challenges, with strong critical thinking, decision-making, and infection control abilities
  • Team Collaboration: Effective communicator with a focus on collaboration, customer service, and creating a positive, upbeat, and supportive work environment

References


  • Jill Meyer, Lab Instructor: Columbia College School of Nursing 573-476-3000
  • Austyn Belle Isle, CRNA, APRN: Owner and Injector at Lumia Medical Spa austyn@spalumia.com
  • Ashley Helm, Service Coordinator: Ellis Fischel Cancer Clinics, 573-884-6602
  • Amanda Atkins, Previous Owner/Employer: Briarwood Early Learning, 573-424-2456
  • Michelle Dasgupta, Previous Employer (Nanny position), 513-413-4644

Timeline

Front Desk Medical Receptionist

Lumia Medical Spa
07.2023 - Current

Clinical Nursing Student

MU Health Care, Columbia College
10.2022 - 05.2023

PSR

MU Health Care Ellis Fischel
08.2022 - 05.2023

CTA-C

MU Health Care Surgical Specialties
01.2022 - 08.2022

Camp Counselor

Country Day School
01.2020 - Current

Sales Associate

Speckled Frog Toys & Books
01.2020 - 01.2022

Teachers Aid

Learning Star Preschool
01.2019 - 01.2020

Teachers Aid

Briarwood Early Learning
01.2019 - 01.2020

Teachers Aid

Paper Moon Early Learning
01.2019 - 12.2019

100 Credit Hours Total - Health Science, Minor in Human Development

University of Missouri

Nursing Student On Official Medical Leave - Nursing

Columbia College
Leslie Ortbals