Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Leslie Palmer

West Valley City

Summary

Seasoned Closing Manager with relevant experience in overseeing end-of-day operations, managing staff, and ensuring customer satisfaction. Strengths include effective communication skills, adaptability to evolving business needs, Processing and Closing Loans and the ability to lead teams towards meeting targets. Impacted previous work environments by fostering a proactive culture and implementing efficient processes for closing activities.

Overview

23
23
years of professional experience

Work History

Loan Closing Manager, Vice President

Zions Bancorporation
Midvale
03.2010 - Current
  • Ensure adherence to all closing procedures and policies.
  • Oversee daily operations through establishment of procedures and evaluation of team performance.
  • Monitor daily operations within the department to ensure compliance with regulations.
  • Lead team meetings and one-on-one coaching sessions to continuously improve performance.
  • Resolve customer complaints regarding closing processes in a timely manner.
  • Process audit reports for W-9s and closed loan reviews.
  • Develop training materials and deliver training for front office and closing teams.
  • Delegate tasks to closing team to ensure balanced daily workflow
  • Assist in processing and closing loans during team members' absences
  • Oversee 3-10+ employees consistently
  • Special Projects as required for manager position
  • Was Assistant Vice President/Loan Closing Supervisor and promoted to Vice President/Loan Closing Manager 4/21/2021

Loan Closer

Zions First National Bank
Salt Lake City
02.2002 - 03.2010
  • Provided exceptional customer service by assessing needs and proposing tailored solutions, ensuring outstanding support to Front Office and 3rd Party Lenders throughout entire loan process.
  • Managed pipeline of active Commercial Real Estate (CRE) deals during Pre-Closing and closing stages (including SBA 504 Loans, Conventional Loans and Construction Loans for Owner Occupied and Investment Properties).
  • Managed and resolved concerns, problems or issues to avoid closing delays.
  • Reviewed title commitment and insurance policies to support pre-closing documentation.
  • Prepared and typed loan applications, closing documents or legal documents using computers.
  • Reviewed loan documents for accuracy and completeness.
  • Assembled loan closing packages in alignment with lender instructions and dispatched loan documents to title and escrow teams.
  • Ensured that all documentation is properly signed off by parties involved prior to closing.
  • Scanned and uploaded loan and related documents into system.
  • Managed timely loan funding through precise wire submissions into Wire System
  • Established escrow accounts for taxes and insurance payments as needed.
  • Maintained accurate records pertaining to each loan file in compliance with company policies and procedures.
  • Oversaw post-closing activities including fee recording and title finalization
  • Filed and maintained loan records.

Education

Bachelor of Science - Restaurant, Hotel And Institutional Management

Texas Tech University
Lubbock, TX
05-1992

Skills

  • Regulatory compliance
  • Team management
  • Customer service
  • Conflict resolution
  • Detail orientation
  • Loan Documentation/Loan Closing
  • Staff training/development

Affiliations

  • Involved in Meals on Wheels program in Midvale

Timeline

Loan Closing Manager, Vice President

Zions Bancorporation
03.2010 - Current

Loan Closer

Zions First National Bank
02.2002 - 03.2010

Bachelor of Science - Restaurant, Hotel And Institutional Management

Texas Tech University

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