LESLIE PANEQUE
Mortgage Loan Processor Assistant
ST Petersburg,FL
Summary
Hardworking employee enthusiastic about learning the mortgage field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
1
1
Spanish
1
1
English
Work History
Delivery Driver
Driver, Uber
Tampa, FL
08.2016 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Verified accuracy of all deliveries against order forms.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Pharmacy Delivery Driver
Nova Pharmacy
Tampa, FL
04.2019 - 07.2019
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Expedited deliveries to meet customer deadlines and requirements.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Financial Aid Counselor
Miami Regional University
Miami Springs, FL
12.2016 - 05.2017
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Processed unique financial aid profiles for undergrad and post-grad applications.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Processed federal financial aid verifications per [Area of certification] guidelines.
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Performed needs analysis of applications, accounting for financial and [Type] background information.
- Counseled students and parents about financial aid options and program details.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Director of Financial Aid
Hollywood Institute of Beauty
North Bay Village, FL
07.2013 - 08.2016
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Complied with state and federal financial aid guidelines and regulations.
- Led social media outreach programs, informing prospective students of available financial aid programs.
- Counseled students and parents about financial aid options and program details.
- Advised students in making academic decisions and financial management.
- Performed needs analysis of applications, accounting for financial and [Type] background information.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Implemented strategies to increase student recruiting, engagement and retention.
- Improved policies and procedures to maximize student safety and campus security.
Financial Aid Counselor
Beauty Schools of America
Miami Beach, FL
09.2011 - 09.2012
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Processed unique financial aid profiles for undergrad and post-grad applications.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Processed federal financial aid verifications per [Area of certification] guidelines.
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Performed needs analysis of applications, accounting for financial and [Type] background information.
- Counseled students and parents about financial aid options and program details.
Leasing Consultant
Centennial Management
Hialeah, FL
03.2011 - 09.2011
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information in computer system.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments, and prepared leases.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Registered clients on database to enable tracking history and maintain updated records.
- Collected and maintained careful records of rental payments and payment dates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated effectively with owners, residents, and on-site associates.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Westdale Management
Charlotte, NC
09.2009 - 12.2010
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information in computer system.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
Advenir Real Estate Management
Charlotte, NC
12.2007 - 06.2009
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Collected rent and tracked resident payments and information in computer system.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments, and prepared leases.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
Income Tax Associate
H& R Block
Charlotte, NC
12.2006 - 06.2007
- Prepared and filed Federal and State income tax returns for individual taxpayers
- Provided customer service and followed up directly with the Internal Revenue Service
- Provided translation and interpretation services.
Financcial Aid Officer
Florida National University
Hialeah, FL
12.2003 - 06.2006
- Interpreted, applied, and complied with federal, state, and institutional regulations governing student financial aid; maintained current working knowledge of guidelines/regulations related to financial aid
- Demonstrated integrity, ethical behavior in working with confidential information and maintain a high level of confidentiality
- Accepted financial aid applications, forms; reviewed for completeness, accuracy; verified information reported on student applications to determine eligibility for awards; screened applications; evaluated documented financial need, reviewed student folders, transcripts, test scores
- Provided information to students regarding financial aid program requirements and procedures
- Evaluated unusual/mitigating circumstance documentation or information provided by the student; exercised judgment by making adjustment or revisions to costs, contribution, and need or dependency status as exceptions to the prescribed process
- Maintained a close working relationship with Enrollment Services, the Bursar's Office, Registrar's Office, and other school personnel
- Provided exemplary customer service by going the extra mile for the students, parents, and clients
- Calculated institutional withdrawal computation records and processed the return of Title IV funds (R2T4) for withdrawn students.
- Counseled students and parents about financial aid options and program details.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Processed federal financial aid verifications per [Area of certification] guidelines.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Led social media outreach programs, informing prospective students of available financial aid programs.
- Performed needs analysis of applications, accounting for financial and [Type] background information.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Processed unique financial aid profiles for undergrad and post-grad applications.
Import Agent
Air General
Denver, CO
09.2002 - 04.2003
- Prepared Import/ Export documents in compliance with Custom regulations
- Maintained updated Excel database for tracking, clearing and receiving freight
- Resolved Customs and USDA freight delays.
West 142nd
ST Realty Corp
Queens, NY
06.2001 - 09.2002
- Handled every phase of the leasing process while maintaining excellent customer service
- Met with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Determined the eligibility of prospective tenants, following company regulations
- Processed and verified applications timely
- Regularly walked and inspected future move-ins prior to the move in date, contacted and scheduled move in appointments
- Collected application, deposit fees and monthly rent payments
- Inspected grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Investigated complaints, disturbances and violations and resolved problems following management rules and regulations
- Served the residents by writing service requests, completing service call backs, and following through on special request
- Renewed resident expiring leases
- Scheduled, and coordinated general maintenance repairs, and remodeling or construction projects
- Prepared and updated promotional paperwork, worked internet leads, and sent thank you notes
- Performed outreach marketing by creating flyers/postcards to generate activity, cold calling to businesses in order to get hot leads, and decorating units to become show units to achieve occupancy goals
- Phoned or visited properties to update market comparative reports.
Education
Mortgage Loan Originator - 20 Hours Pre-licensing Course
Mortgage Educators And Compliance School
St. Petersburg, FL 05.2023 - 06.2023
FL Certified Home Inspector - Home Inspections
InterNachi Home Inspection SchoolNotary
Tampa, FL 06.2020 - 10.2020
Associate of Science - Junior Accounting, AS
Florida National University
Hialeah, FL 08.2003 - 06.2006
Licensed Property And Casualty Insurance Agent - Insurance
Allstate Property And Casualty Insurance School
Charlotte, NC 07.2007 - 09.2007
Licensed Real Estate Agent
New York Real Estate School
New York, NY 05.2001 - 06.2001
Certified Master Mortgage Underwriter (CMMU) - Mortgage Underwriter
National Association of Mortgage Underwriters
Hollywood, FL 08.2023 - 08.2023
Certified Master Loan Processor (NAMP) - Loan Processing
DBA National Association of Mortgage Processors
Hollywood, FL 08.2023 - 08.2023
Skills
Proficient in computer software applicationsundefined
Timeline
Certified Master Mortgage Underwriter (CMMU) - Mortgage Underwriter
National Association of Mortgage Underwriters
08.2023 - 08.2023
Certified Master Loan Processor (NAMP) - Loan Processing
DBA National Association of Mortgage Processors
08.2023 - 08.2023
Mortgage Loan Originator - 20 Hours Pre-licensing Course
Mortgage Educators And Compliance School
05.2023 - 06.2023
FL Certified Home Inspector - Home Inspections
InterNachi Home Inspection SchoolNotary
06.2020 - 10.2020
Pharmacy Delivery Driver
Nova Pharmacy
04.2019 - 07.2019
Financial Aid Counselor
Miami Regional University
12.2016 - 05.2017
Delivery Driver
Driver, Uber
08.2016 - Current
Director of Financial Aid
Hollywood Institute of Beauty
07.2013 - 08.2016
Financial Aid Counselor
Beauty Schools of America
09.2011 - 09.2012
Leasing Consultant
Centennial Management
03.2011 - 09.2011
Westdale Management
09.2009 - 12.2010
Advenir Real Estate Management
12.2007 - 06.2009
Licensed Property And Casualty Insurance Agent - Insurance
Allstate Property And Casualty Insurance School
07.2007 - 09.2007
Income Tax Associate
H& R Block
12.2006 - 06.2007
Financcial Aid Officer
Florida National University
12.2003 - 06.2006
Associate of Science - Junior Accounting, AS
Florida National University
08.2003 - 06.2006
Import Agent
Air General
09.2002 - 04.2003
West 142nd
ST Realty Corp
06.2001 - 09.2002
Licensed Real Estate Agent
New York Real Estate School
05.2001 - 06.2001
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