Leslie Parrino
Long Beach,CA
Summary
Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer 20 years of related experience to a challenging position with room for advancement. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
23
23
years of professional experience
Work History
Banker
US Bank National Association
Fullerton , CA
01.2000 - 01.2019
- Evaluated client financial positions and identified most appropriate banking products.
- Handled various accounting transactions.
- Cross-sold credit cards, loans and other bank products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Wrote and distributed customer correspondence.
- Built and maintained portfolio of loans to meet established goals and objectives.
- Opened, closed, and updated accounts for customers.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed customer applications and approved loans in accordance with bank policy.
- Provided advice on different bank products and financial options.
- Educated customers on online banking and mobile banking applications.
Front End Supervisor
Home Depot
02.1998 - 01.2000
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Researched issues to obtain appropriate answers to customer inquiries.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored new sales associates to contribute to store's positive culture.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained accurate records of sales and financial transactions.
- Maintained transaction security by verifying payment cards against identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created employee schedules to align coverage with forecasted demands.
Bartender
Olive Garden Restaurant
03.1996 - 01.1998
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Completed requisitions to maintain required stock par levels.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Followed strict recipes and drink measurements to minimize product used.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
High School Diploma -
La Serna High School
Whittier, CASkills
- Community Relations
- Employee Motivation
- Generating Referrals
- Legal Considerations
- Opening Accounts
- Safe Deposit Box Oversight
- Customer Outreach
- Financial Advisement
- ATM Balancing
- Customer Transactions
- Staff Management
- Consumer Banking
- Meeting Sales Goals
Timeline
Banker
US Bank National Association
01.2000 - 01.2019
Front End Supervisor
Home Depot
02.1998 - 01.2000
Bartender
Olive Garden Restaurant
03.1996 - 01.1998
High School Diploma -
La Serna High School
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